The rules of en­gage­ment for the in­sur­ance-how it sells and ser­vices its prod­ucts-have changed dra­mat­i­cal­ly. A new game means new rules. This and more will be the dis­cussed in­tense­ly by in­sur­ance in­dus­try lead­ers and ex­ec­u­tives when the In­sur­ance As­so­ci­a­tion of the Caribbean (IAC) hosts the 31st An­nu­al Caribbean In­sur­ance Con­fer­ence at the Hy­att Re­gency Trinidad ho­tel, Port-of-Spain, from June 5-7. The theme of the three-day con­fer­ence is: Back to Ba­sics.

The open­ing cer­e­mo­ny, to be held in the form of a cock­tail re­cep­tion on Sun­day, will be at­tend­ed by Prime Min­is­ter Kam­la Per­sad-Bisses­sar, who will be the guest speak­er. Pric­ing is a hot top­ic on the agen­da at this in­sur­ance con­fer­ence. David Al­leyne, di­rec­tor of the In­sur­ance As­so­ci­a­tion of the Caribbean (IAC), will chair a ses­sion on pric­ing as a "burn­ing is­sue" for prop­er­ty and ca­su­al­ty (P&C) class­es of in­sur­ance on Mon­day. On Tues­day from 10.15 am, In­sur­ance con­sul­tant Bertram Doyle and at­tor­ney Nyree Al­fon­so, will give a con­sumer and in­dus­try per­spec­tive on in­sur­ance claims and set­tle­ment prac­tices for P&C, a ses­sion that Ray Sumairs­ingh, di­rec­tor at the IAC, will chair.

David In­dge, head of un­der­writ­ing per­for­mance at Lloyds, will on Mon­day re­view past cy­cles and look at where the P&C in­dus­try is in the cur­rent cy­cle, dis­cuss why pric­ing is so im­por­tant for the in­sur­ance in­dus­try and ex­plain how the Lloyd's mar­ket is con­tin­u­ing to im­prove and de­vel­op its pric­ing ca­pa­bil­i­ties.

Jen­nifer Berlin, cor­po­rate vice-pres­i­dent and di­rec­tor of in­ter­na­tion­al re­search at the Life In­sur­ance and Mar­ket Re­search As­so­ci­a­tion (LIM­RA), will speak to the in­sur­ance and fi­nan­cial ser­vices in­dus­try "en­ter­ing a new game" as the glob­al fi­nan­cial re­cov­ery un­folds.

"A new game with new rules for en­gag­ing the cus­tomer means a new re­al­i­ty for your com­pa­ny. This ses­sion ex­plores how the in­dus­try will ad­just to the new busi­ness en­vi­ron­ment and what these new forces of change mean for busi­ness lead­ers.