Last update: 24-Apr-2014 12:29 am
Thursday, April 24, 2014
Trinidad & Tobago Guardian Online
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Hyatt introduces time-saving technology
As one of the most contemporary business hotels in the Caribbean and leading hotel in T&T, the team at Hyatt Regency Trinidad understands the demand for timely and efficient service. As part of the technology-leading brand’s overall strategy to enhance guest experiences, particularly for business travellers who are constantly on the move, the hotel introduced the new HeadsUp FD and LineBuster services.
HeadsUp FD is a computer access solution that uses innovative technology that allows front desk personnel to securely access a computer without manually typing in a username or password. Business travellers and conventioneers staying at Hyatt Regency Trinidad will appreciate the convenience and reliability HeadsUp FD offers. By eliminating the need for front desk agents to log in and out multiple times a day, HeadsUp FD enables the hotel to enhance the quality of guest service.
The difference is clear for both guests and agents who are now experiencing less wait time and more face time. The new system has also improved overall agent efficiency and assisted with security and privacy compliance and regulations. The hotel is currently only one of a handful of Hyatt properties to implement the system.
Hyatt’s new LineBuster service equips agents with iPads to help expedite check out for guests in the lobby, providing a better level of service and minimal wait times, allowing hurried business travels to get to the airport or next destination faster and easier.
In addition, the service is also usable by guests with a qualifying smart phone or computer, allowing them to bypass the front desk completely.
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