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Scotia uses technology to boost service
Scotiabank T&T Limited, rated the Best Consumer Internet Bank by Global Finance magazine for the past three years, has undertaken an enhanced focus on strengthening its distribution channels and improving the customer experience. Technology is enabling usage of the Scotiabank self-service channels, particularly online and mobile banking.
To facilitate the initiative, specially trained customer relations representatives, Internet banking kiosks in the banking halls and iPads are being used in key branches, to help educate customers on the benefits and ease of use of these alternate channels.
Scotiabank introduced Internet banking in 2003 and is responding to current customer needs for greater convenience in today’s fast-paced world. Customers can access their accounts from their computers and mobile devices, such as smart phones and tablets, to check their balances, transfer funds and make bill payments to a wide range of merchants, utility companies and Scotiabank accounts. Scotiabank’s Mobile Banking affords customers the simplicity, security and convenience of doing personal banking on a mobile device.
Furthermore, with the Scotia Mobile App users can find the nearest branch and ATMs, use the mobile banking service, check the most recent marketing campaigns and even check up-to-date financial rates.