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Starbucks adding digital tips
NEW YORK—Starbucks will soon let US customers leave tips with its mobile payment app, which raises the question—how often do people tip their baristas? The coffee chain says the mobile tipping option, which it announced more than a year ago, will be available on its updated app for iPhones starting March 19. The rollout comes as the company’s app has surged in popularity, with roughly one out of every ten purchases now made with a mobile device.
After paying with the app, Starbucks says customers will be able to leave a tip of 50 cents, $1 or $2 anytime within two hours of the transaction. The move puts a spotlight on what can be a sensitive topic for customers, workers and even Starbucks, which has faced lawsuits over how it divvies up the contents of tip jars among workers.