“Trinidad and Tobago,” I patiently repeated for the second time.
“What?” She frustratingly retorted.
The Trinidad and Tobago Group of Professional Associations will host the first in a series of professional development workshops on May 29th at The Courtyard Marriott from 8:30 am – 4:30 pm. Facilitated by Marguerite Gordon, the workshop is titled “The Power of Personal and Professional Development-–Putting Theory into Practice”.
Topics covered will include business and telephone etiquette, leadership skills, positive communication and soothing the upset customer.
Marguerite Gordon is the author of Manners and Entertaining with Marguerite Gordon: A Guide to Caribbean Life and Style. Early in her career, she was responsible for the training of thousands of In-Flight and Ground Staff, of Air Jamaica, helping the airline to win “The World International Awards” for Best Airline in the Caribbean for eight straight years.
In the follow-up to this workshop, Gordon will focus on “Total Image Management and Projection”.
The TTGPA professional development series, titled “Customer Service Excellence the Professional Way”, offers hands-on professional tips and step-by-step guides to building a professional brand. Tites of other upcoming workshops include “Be Social Media Savvy”, “Brand Beyond Marketing” and “Money Talks”.