It is okay to complain when service is bad, and it is fair to step forward and take notice when organisations that usually bear the brunt of public criticism make yeoman efforts to get service right.
This article is not about what caused damage to the Water and Sewerage Authority's (WASA) water main on the Churchill Roosevelt Highway or the fire that occurred at the Trinidad and Tobago Electricity Commission's (T&TEC) Westmoorings substation on January 22. It is about the productive efforts of employees of these two public utilities to restore water and electricity to thousands of citizens as quickly as possible and save them from prolonged inconvenience.
It is not the first time these organisations responded efficiently when problems occurred. Truth be told, they have a positive history in that regard and we need not stretch our minds too far back to remember, whether it was a blown transformer or river intakes and floods after heavy rains that caused the crews of these organisations to rise to expectations in service delivery.
In the case of WASA, on February 5, a major rupture to the Caroni North Trunk Main happened, during implementation of road expansion works by a government contractor in the area close to the Arouca River Bridge, along the Churchill Roosevelt Highway. The damage caused about 400,000 customers in 23 communities to be without water. This, of course, is a lesson to WASA's management about the level of diligence that is necessary to minimise opportunities for malicious or negligent damage to its assets.
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