CANCELLATION AND REFUND POLICY – ONLINE SUBSCRIPTION

1. Cancellation and Refunds of Digital Subscriptions

You can change or cancel your digital subscription at any time by calling our Subscription department at 1868-225-4465 ext. 2700/2701/4240/4241 or email us at subscriptions@guardian.co.tt.

Monthly, tri-monthly, semi-annually

When you cancel a subscription based on a monthly, tri-monthly, semi-annually, you cancel only future charges associated with your subscription. You may notify us of your intent to cancel at any time, but the cancellation will become effective at the end of your current billing period (monthly).

Cancellations are effective the following billing cycle. You will not receive a refund for the current billing cycle. You will continue to have the same access and benefits of your product for the remainder of the current billing period.

We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

Annual Subscription

If you cancel an annual subscription within the first 11 months of your subscription year, your access and other benefits will discontinue at the end of the billing period of notification unless instructed otherwise. Refunds will be granted for the period commencing from the next billing period to the end of the subscription.

If you cancel in the final 30 days of your subscription year, the cancellation will not take effect until the end of your current billing period. Your access and privileges will continue to the end of the current billing period, and you will not receive a refund.

We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

Changes to Content or Access

We reserve the right to make changes to our digital products at any time. If we temporarily reduce or eliminate the charge for content or access that you are currently paying for under different terms, you will not receive a refund.

Cancellations by Guardian Media Limited

We reserve the right to suspend or terminate your subscription or product for any reason, with or without notice and without further obligation. You will not be entitled to a refund in these circumstances. If any or all of our digital products are temporarily unavailable, you will not receive a refund. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

2. Changing Your Subscription

When you change your subscription, you will receive a pro-rated credit toward your new subscription.

3. Cancellation and Refunds of One-Time Purchases

One-time purchases cannot be canceled or refunded. Feel free to call us for more information on the cancellation terms for special subscriptions.

We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

Changes to Content or Access

We reserve the right to make changes to our digital products at any time. If we temporarily reduce or eliminate the charge for content or access that you are currently paying for under different terms, you will not receive a refund.

If any or all of our digital products are temporarily unavailable, you will not receive a refund. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.