Hav­ing ex­plored every av­enue for as­sis­tance with a sub-stan­dard Blink broad­band con­nec­tion, I must ap­peal to the Guardian to bring my plight to TSTT's at­ten­tion. About two years ago, I signed an agree­ment for a two meg broad­band In­ter­net con­nec­tion. From the very first day there were in­ter­rup­tions and slow con­nec­tions when­ev­er it rained. The records will show that I have con­stant­ly re­port­ed this prob­lem to TSTT. The com­pa­ny has sent tech­ni­cians who have checked my home con­nec­tions, but to no avail.

One tech­ni­cian re­cent­ly ran some tests and pro­nounced that the fault was with the TSTT serv­er. Re­quests were made to cor­rect the de­fects, but there was no ef­fec­tive ac­tion. Last week I wrote the com­pa­ny's head of pub­lic re­la­tions and ex­ter­nal af­fairs, but I have had no re­sponse so far. I have been ad­vised by those who know that I should con­nect to the ca­ble provider, but I have a three-year con­tract with TSTT.

Is there any agency in this coun­try that can in­flu­ence TSTT to cor­rect the de­fect? I en­gage in on­line lec­tur­ing for post-grad­u­ate stu­dents, and this sit­u­a­tion has re­flect­ed the qual­i­ty of my in­ter­ac­tions. How can this com­pa­ny get away with this shod­dy ser­vice?

David Sub­ran

Ch­agua­nas