If The Goal Is To ‘Connect You’ Then, Simply Do So

According to TSTT’s ad campaign across the newspapers and internet, their goal is simply to “connect you.” I am utterly disheartened to know that TSTT Executives do not know the importance of verbal contracts and more so, the power of the written word. I am still taking risk in writing this article hopefully to prove my point to the aforementioned unreliable company.

I cannot speak for the sum of people that have not had glitches in their services with the company, (which I’m sure is a very low per cent,) but my views are mainly from the perspective of someone who have had difficulty with the company over the past few years. I am not going to dwell on my family and my own experiences with the company a year ago, but rather I will speak on the current situation. I reside in the rural area of Little Cora Road, Cumuto and have not had a landline phone and of course internet for almost three weeks.

After constantly pleading with supervisors and representatives via the phone and e-mail to bear us some heart since we were having a wedding and needed access to the phone and internet at home as to ensure that last minute details were put in to place, our pleads were humbly ignored. It was painful having to have pulled of a 500 Guest wedding without access to basic modern-day utilities, especially since mobile rates are so high.

Four days after the wedding, I am appalled in saying that; in broad daylight my aunt who is a senior citizen and her six year old Grandson were held at gunpoint at our home business and robbed. I am obviously not that absurd to hold TSTT responsible for this calamity since it deals with mainly the current unmanageable crime situation in this country, but could you imagine, after having a gun pointed to your head, being denied the basic-human right of having a phone to even make a police report?

I am disgusted that even after telling TSTT this. They did not even make an attempt to solve the problem, yet they continue to charge me, because of their so-called advanced accountants for their internet service even though I am not using it.
To me it is clear that TSTT does not value their customers/clients. It is obvious that either the company does not have qualified technicians or that the technicians are qualified but are not very efficient.

If these technicians cannot solve a problem in a telephone exchange that began development in the 19th Century, how are they going to repair more advanced-technological problems? As I take time out of my busy schedule to write this article, I advise TSTT to place an ad in these same newspapers for recruitment of noble and educated technicians. It is transparent that as Trinidad and Tobago develops, TSTT is one of the companies that is at a stand-still and does not care to keep up with the world that they are serving.

Vedesh Nath

Via e-mail