I have reported on two occasions that the street light in front of my house was not working. On the first occasion, some four months ago, I called the 800-BULB number and left a message with the details of the problem. After one month with the street light still non-functional, I called again and was unable to make contact with them.
Eventually I called customer service in Port-of-Spain and was routed to a marketing/communications office where the person who answered was kind enough to make contact with the department. A service vehicle came at night and apparently repaired the light.
Over the next two weeks, the bulb flickered, went off, came on and eventually died in late January.
I made a report to the 800-BULB number on February 2, 2015. When I called again on February 19, I was told that they have the report and are now logging it into their system.
I have called again yesterday only to be met with the same problems. Their system is now asking me to log in to a voice mailbox.
While I understand that there may be many multitudes of reports, I would like to think that now TTEC should be able to access better technology to give customers updates on their requests.
What would happen if I did not pay my bill on time? Would the response be as slow as two months? I think not. Can somebody please advise?
Annie Downie
Manager, Building & Maintenance
RC Archdiocese of Port-of-Spain