A strate­gic al­liance be­tween two com­pa­nies has been formed to cre­ate a Trinidad-based "cen­tre of ex­cel­lence" for con­tact cen­tre ser­vices. Lead­ing re­gion­al and in­ter­na­tion­al Busi­ness Process Out­sourcers (BPO) Prism Ser­vices and Trans­ac­tel have teamed up to cre­ate the cen­tre of ex­cel­lence, to be­come the first choice of or­gan­i­sa­tions, re­gion­al­ly and in­ter­na­tion­al­ly, who wish to out­source a host of ser­vice de­liv­ery func­tions. Ac­cord­ing to a re­lease, Neil Fair­field, gen­er­al man­ag­er of Prism's Out­sourced Busi­ness Ser­vices di­vi­sion, be­lieves that Trinidad is very much un­der-rep­re­sent­ed in the in­ter­na­tion­al con­tact cen­tre mar­ket.

Fair­field con­tend­ed that, "De­spite many oth­er Caribbean coun­tries em­ploy­ing thou­sands in the in­dus­try, we still have to es­tab­lish our­selves as a des­ti­na­tion for ser­vice buy­ers." The com­pa­ny, Fair­field said, al­ready had the in­gre­di­ents for suc­cess, a thriv­ing con­tact cen­tre in­dus­try built on a foun­da­tion of lead­ing edge in­for­ma­tion and com­mu­ni­ca­tions tech­nol­o­gy and ex­cep­tion­al staff op­er­at­ing. Com­ment­ing on the al­liance with Trans­ac­tel, Fair­field added: "It's not of­ten that you find a part­ner or­gan­i­sa­tion that so clear­ly demon­strates val­ues so sim­i­lar to yours. It's very easy to see that we can work well to­geth­er."

Trans­ac­tel, which pro­vides a clear roadmap for de­vel­op­ing busi­ness and the in­dus­try in Trinidad in all key as­pects of call cen­tre op­er­a­tion is head­quar­tered in Bar­ba­dos and op­er­ates con­tact cen­tres in Guatemala and El Sal­vador. In 2009 it was ranked 30th in the Cen­tral Amer­i­can and Caribbean Re­gion­al Best Com­pa­nies List by the Great Place to Work In­sti­tute. The Prism Ser­vices Group op­er­ates in Trinidad, Bar­ba­dos and Ja­maica and pro­vides ser­vices to many of the Caribbean's pre­mier busi­ness­es.