Ugandan team conducts workshop for WASA employees

A five-member management team from National Water and Sewerage Corporation (NWSC) of Uganda has completed an intense workshop on a performance improvement plan for the Water and Sewerage Authority (WASA). The team spent one week in Trinidad from July 9.

The session was held at the Centre of Excellence, Macoya, involving 180 employees at varying levels of the organisation and forms part of initiatives to transform the utility over a five-year period, a statement from WASA said yesterday. The statement said NWSC is one of three leading utility companies in the areas of water, wastewater and reuse which have been engaged by the WASA to assist with its transformation.

The other partners are the Public Utilities Board (PUB) of Singapore and Aquagest Solutions of Spain. The PUB’s role will be to provide technical collaboration in areas such as water reuse, capacity building, metering and wastewater. In an address to participants at the working session, WASA’s interim CEO Dion Abdool said each employee had an obligation to work towards improving customer service levels, which had a direct bearing on the utility’s bottom line position and the overall transformation agenda.

An outcome of the workshop has been the submission of a draft performance improvement plan for WASA which is currently being developed.