A five-mem­ber man­age­ment team from Na­tion­al Wa­ter and Sew­er­age Cor­po­ra­tion (NWSC) of Ugan­da has com­plet­ed an in­tense work­shop on a per­for­mance im­prove­ment plan for the Wa­ter and Sew­er­age Au­thor­i­ty (WASA). The team spent one week in Trinidad from Ju­ly 9.

The ses­sion was held at the Cen­tre of Ex­cel­lence, Ma­coya, in­volv­ing 180 em­ploy­ees at vary­ing lev­els of the or­gan­i­sa­tion and forms part of ini­tia­tives to trans­form the util­i­ty over a five-year pe­ri­od, a state­ment from WASA said yes­ter­day. The state­ment said NWSC is one of three lead­ing util­i­ty com­pa­nies in the ar­eas of wa­ter, waste­water and reuse which have been en­gaged by the WASA to as­sist with its trans­for­ma­tion.

The oth­er part­ners are the Pub­lic Util­i­ties Board (PUB) of Sin­ga­pore and Aquagest So­lu­tions of Spain. The PUB's role will be to pro­vide tech­ni­cal col­lab­o­ra­tion in ar­eas such as wa­ter reuse, ca­pac­i­ty build­ing, me­ter­ing and waste­water. In an ad­dress to par­tic­i­pants at the work­ing ses­sion, WASA's in­ter­im CEO Dion Ab­dool said each em­ploy­ee had an oblig­a­tion to work to­wards im­prov­ing cus­tomer ser­vice lev­els, which had a di­rect bear­ing on the util­i­ty's bot­tom line po­si­tion and the over­all trans­for­ma­tion agen­da.

An out­come of the work­shop has been the sub­mis­sion of a draft per­for­mance im­prove­ment plan for WASA which is cur­rent­ly be­ing de­vel­oped.