Republic Bank workers urged to improve service delivery

David Dulal-Whiteway, managing director at Republic Bank Ltd, has underscored the need for employees at the financial institution to continue delivering a high level of service for which it is known, if the bank is to stay competitive. He said while the bank remains profitable with its loan to deposit ratio in positive territory, high liquidity and low interest rates the bank was seeing greater competition for its loans.

Dulal-Whiteway was speaking at the bank’s 2013 Service Excellence Awards held yesterday at the Hyatt Regency Trinidad on Dock Road in Port-of-Spain, where he urged staff, who came out in large numbers to the event, to continue exploring ways to improve on service delivery in the sector in which competition remains robust.

For the financial year ending September 2012, the band recorded group profit attributable to shareholders of $1.2 billion. The figure represents a 3.3 per cent increase over profits reported for 2011 and total assets now stood at $51.6 billion. For the third consecutive year, RBL has been named the Best Bank in Trinidad and Tobago for 2012, by Latin Finance, while Banker magazine ranked RBL among the world 1,000 banks for 2012.