Last update: 07-Dec-2013 3:12 am
Saturday, December 07, 2013
Trinidad & Tobago Guardian Online
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NIB: Expect cheque by end of August
Each week, the Guardian Angel column highlights complaints sent in by you, the consumer, and provides ready solutions or directs you to the appropriate resource.
Problem: Adellyne Saroop explained that she applied for NIB’s sickness benefit, which was approved in June, as she had to have surgery and was out of the office for three months. Saroop said she waited three weeks to see if the money was in her bank account but there was nothing. When she went in to NIB, Chaguanas, on crutches, since she said their phone lines were always busy, she was told that owing to a clerical error, her bank account number had been recorded incorrectly.
NIB also told her it would take six months for her to receive the funds. Saroop said she needs the money to pay bills as she only went back out to work in July and is still on crutches.
Solution: When the Guardian Angel called NIB’s hotline, Ms Thomas said the process takes six weeks rather than six months. The cheque has to be returned to NIB, cancelled and reissued.
However, the CSR supervisor at the Chaguanas branch, Ms Ramdath, said at most it would take one month for the cheque to be reissued. Ms Saroop can expect to receive her payments by the end of August.
Problem: Siddiqa Ragbirsingh said her mom Zorida Ali Hosein inherited three lots of land from her parents, attorney Afreen Mohammed-Khan was hired to process the deed to transfer the land and all fees were paid. Ragbirsingh said on July 25, 2006, Hosein made part payment in the amount of $5,000 to create three separate deeds for her children. But, she said to date the deeds are not ready. Ragbirsingh asked the Guardian Angel to assist her family in getting the deeds or a refund.
Solution: When contacted, Mohammed-Khan said she previously spoke to Ragbirsingh’s father and aunt and said the documents will be ready by the end of August. She explained that while the deeds are complete, she needs to confirm that all the facts are correct, since another attorney has concerns about the initial deed that was prepared. The attorney in question is on vacation and until that person returns she cannot move forward with the documents. Mohammed-Khan said if she releases the documents in their present state, her client might experience difficulties when selling the property. She said Hosein and Ragbirsingh could either wait till the end of August for the deeds to be finalised and the inital deed to be rectified or come into her offices and collect all documents, as well as a refund.
Even as you’re encouraged to take the appropriate routes for addressing your complaints, the Guardian Angel is here to assist you. You can send the Guardian Angel an e-mail about your problem and what steps you took to deal with the matter. The Guardian Angel looks forward to hearing from you and bringing some relief to your problems.
E-mail her at [email protected] Please include your name, address and telephone number as we’ll need them to follow up with you.
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