Last update: 04-Dec-2013 10:40 pm
Wednesday, December 04, 2013
Trinidad & Tobago Guardian Online
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Customers panic as FCB teller machines freeze
First Citizens customers were left in a panic yesterday when electronic transactions failed but the bank was able to restore service within four hours. Month end customers were unable unable to use the bank’s Automated Teller Machines or the Linx services. Deputy chief executive officer of First Citizens, Sharon Christopher, said the temporary malfunctioning of the bank’s teller machines was due to a “part shutdown of the system.”
Guardian understands that the shutdown caused scores of customers to be affected for hours. But Christopher said “it took 20 minutes to replace the part (and) it was a hardware issue.” By 4 pm yesterday, Christopher confirmed that the system started functioning again. Christopher also denied that the bank’s systems was hacked into. She apologised to its customers who were affected by the temporary shutdown which began about midday yesterday.
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