Last update: 09-Dec-2013 1:43 am
Monday, December 09, 2013
Trinidad & Tobago Guardian Online
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Strange noises from new vehicle
Problem: Warrenville resident Marlon Ragoobar said, “Last year August, I purchased a brand new Suzuki Vitara from Lifestyle Motors. Within two weeks, I started hearing a noise from the undercarriage of the vehicle. I reported it to the salesperson who directed me to their service department.” Mr Ragoobar said Lifestyle Motors initially said it was a boot rubber clamp that was loose. However, when the vehicle was returned to him, the noise was still there. He said he returned the vehicle and was told that it needed to be kept for a week. During this time, Mr Ragoobar said he was given an old and dented SX4 to use. He s aid the company “finally found the problem, a flexing of a weld in the engine bay, [which] required them to remove the engine and transmission to have it repaired.”
Mr Ragoobar said five weeks later the noise was still there and the dented door and bonnet of his vehicle caused during his first visit was not repaired. He said, “Five months have passed and constant trips to the dealership has resulted in the manager adopting a final position of ‘everything is structurally sound in the vehicle and these things happen sometimes, some vehicles come with noises.’ “No talk of compensation or a replacement vehicle, total run around and total disrespect, this final statement is what I have been left with.”
Solution: Mr Ramnath, the after-sales manager at Lifestyle Motors, was contacted and he said one had to listen very carefully to hear the noise.
He also said according to Suzuki’s guidelines, minor noises will occur in the vehicle. Mr Ramnath said, “We went through the entire vehicle. We removed the engine, sent photos to the supplier...to determine there was no damage nor abnormalities. “There is nothing wrong with it structurally and it is not affecting performance.” He said, “Yes, Marlon was given an SX4 the first time, but it was the only vehicle the rental company had at the time.” On the other occasions, Mr Ragoobar was provided with another Vitara as his replacement vehicle. Mr Ramnath said, “We offered Marlon a trade, where he would pay the difference since he had use of the vehicle for a year, but he refused. “We can’t offer him free service, but we said bring in your warranty booklet and we can look into offering you special discounts, but he hasn’t done so.” Mr Ramnath said, “All he has to do is let us know when he can bring in the vehicle for the repairs and we will give him a replacement vehicle.”
Update: Regarding Ms Anette Khan’s case from last week, Ms Claudine Allert said, “Due to our department's relocation within the last couple weeks I was unable to reach you (the Guardian Angel). My e-mail situation was only recently restored. “In the case of the claim in question, we are engaged in inquiries with the Trinidad and Tobago Police Service and will advise about the claim within the coming weeks, as information comes to hand. “We expect that this matter would be resolved soon. “My apologies for the delay in my response to you.”
Even as you’re encouraged to take the appropriate routes for addressing your complaints, the Guardian Angel is here to assist you. You can send the Guardian Angel an e-mail about your problem and what steps you took to deal with the matter. The Guardian Angel looks forward to hearing from you and bringing some relief to your problems. E-mail her at [email protected] Please include your name, address and telephone number as we’ll need them to follow up with you. Unfortunately, due to the volume of e-mails and limited space, it is impossible to address every complaint, no matter how worthy or acknowledge receipt of every e-mail.
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