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NIB: Pensioner will get $$ by next cycle

Monday, December 16, 2013
Guardian Angel

Each week, the Guardian Angel column highlights complaints sent in by you, the consumer, and provides solutions or directs you to the appropriate resource.



Problem: Edan Naziam Ghany from Cunupia wrote to the Guardian Angel to highlight his plight with the National Insurance Board. Mr Ghany said, “I contributed to the national insurance scheme during my working career. On becoming 60 years of age in 2008, I filed my retirement claim at the San Fernando Service Centre.” Mr Ghany said his claim was still to be determined even after five years of waiting. He said he had made over 690 contributions but only received two small interim payments from NIB.


“I have made numerous visits to the San Fernando office. I even went to the head office and all I am told is that they are investigating.”



Solution: Mr Ghany’s complaint was forwarded to NIB and was successfully processed. NIB said Mr Ghany should receive his money by the next benefit payment cycle.



Even as you’re encouraged to take the appropriate routes for addressing your complaints, the Guardian Angel is here to assist you. You can send the Guardian Angel an e-mail about your problem and what steps you took to deal with the matter. The Guardian Angel looks forward to hearing from you and bringing some relief to your problems. E-mail her at [email protected]


Please include your name, address and telephone number as we’ll need them to follow up with you. Unfortunately, owing to the volume of e-mails and limited space, it is impossible to address every complaint, no matter how worthy or acknowledge receipt of every e-mail.


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