Each week, the Guardian An­gel col­umn high­lights com­plaints sent in by you, the con­sumer, and pro­vides so­lu­tions or di­rects you to the ap­pro­pri­ate re­source.

Prob­lem: Paras Ra­moutar from Ca­paro said, "For sev­er­al weeks, I have been com­plain­ing about a mas­sive leak in the WASA ser­vice line to my res­i­dence...Re­ports have been made to WASA Hot Line; WASA's Mon­trose of­fice and to WASA work­ers in the area, and all to no avail."Mr Ra­moutar said the wa­ter ser­vice line has a hole and is ex­pand­ing.

As a re­sult, he said, "The wa­ter sup­ply to my res­i­dence is lim­it­ed; it flows in my yard and on the road which has now be­come a health and safe­ty haz­ard; and most se­ri­ous of all, the flow of the wa­ter pitch­es and hits the elec­tric­i­ty pole."

Prob­lem: Vish­nu Suraj sent an e-mail to the Guardian An­gel on be­half of his un­cle, San Juan res­i­dent Han­sraj Bal­raj on March 18.Mr Suraj said, "Last week Fri­day (March 14), WASA came in their (Mr Bal­raj's) area and changed some wa­ter mains. Af­ter the re­pairs were done, WASA has thus far not turned on the wa­ter sup­ply."My un­cle went in­to WASA's head of­fice in St Joseph this morn­ing but got no pos­i­tive re­sponse."

So­lu­tions: In Mr Ra­moutar's case, WASA said the leak on the ser­vice line was re­paired on March 20.Mr Bal­raj's wa­ter sup­ply was re­stored on March 21. It had not been done ear­li­er be­cause there was a prob­lem with a de­fec­tive valve that was af­fect­ing the sup­ply to his street that need­ed to be re­paired.

Even as you're en­cour­aged to take the ap­pro­pri­ate routes for ad­dress­ing your com­plaints, the Guardian An­gel is here to as­sist you. You can send the Guardian An­gel an e-mail about your prob­lem and what steps you took to deal with the mat­ter.The Guardian An­gel looks for­ward to hear­ing from you and bring­ing some re­lief to your prob­lems.

E-mail her at an­gel@guardian.co.tt

Please in­clude your name, ad­dress and tele­phone num­ber as we'll need them to fol­low up with you. Un­for­tu­nate­ly, ow­ing to the vol­ume of e-mails and lim­it­ed space, it is im­pos­si­ble to ad­dress every com­plaint, no mat­ter how wor­thy, or ac­knowl­edge re­ceipt of every e-mail.