Each week, the Guardian An­gel col­umn high­lights com­plaints sent in by you, the con­sumer, and pro­vides so­lu­tions or di­rects you to the ap­pro­pri­ate re­source.

Prob­lem: Dick­son Pirtheesingh, from San Fer­nan­do, said the blue flex feed line to his house, which stands three hous­es away from the WASA Hart Street pump sta­tion and the Mar­ry­at-Na­pari­ma Reser­voir, de­vel­oped a leak some­time in March.

Mr Pirtheesingh said, "I called the WASA leak hot­line and re­port­ed the leak. The fol­low­ing day, some­one from WASA passed by and sprayed a green ar­row on the road in­di­cat­ing the leak and that was it."This (leak) oc­curred be­cause over two years ago, the big WASA main run­ning from the Mar­ry­at reser­voir burst and ripped up the road in front my home. WASA, in their hap­haz­ard re­pairs, cut the canal to con­nect a new flex feed line to my house.

"How­ev­er, they left it like that with­out restor­ing the canal with ce­ment and the open area with the line is run over by ve­hi­cles all the time."Mr Pirtheesingh said he has called WASA South of­fices sev­er­al times for as­sis­tance but to no avail. Ad­di­tion­al­ly, peo­ple pass­ing who get wet ring Mr Pirtheesingh's door­bell to com­plain.

So­lu­tion: Mr Pirtheesingh's com­plaint was re­layed to WASA and the leak has been re­paired, al­though road/drainage restora­tion works are still to be com­plet­ed.

Prob­lem: Sharmi­la De­bideen said two street­lights near her home on Rest Road, Ma­yaro, have not been work­ing for sev­er­al months.

So­lu­tion: Ms De­bideen's com­plaint was for­ward­ed to the T&TEC Street­light­ing De­part­ment on May 15, a work crew was sent to the site on May 16 and both lights, ac­cord­ing to the de­part­ment's records, were re­paired.How­ev­er, Ms De­bideen e-mailed us again to say on­ly one of the lights was work­ing.The mat­ter was again re­ferred to the de­part­ment and a work crew will be sent to check the light pole with­in a week.