Each week, the Guardian An­gel col­umn high­lights com­plaints sent in by you, the con­sumer, and pro­vides so­lu­tions or di­rects you to the ap­pro­pri­ate re­source.

Prob­lem: Cheryl Kat­wa­roo said she pur­chased a smart tele­vi­sion from Courts on Ram­saran Street, Ch­agua­nas, last De­cem­ber.Ms Kat­wa­roo said on May 3, the tele­vi­sion stopped work­ing and Courts col­lect­ed it on May 10.She said, "I have been call­ing nu­mer­ous times and any time I call, they on­ly giv­ing me a runaround sto­ry and I have vis­it­ed nu­mer­ous times and the work­ers and man­ag­er on­ly giv­ing me ex­cus­es."Ms Kat­wa­roo said she is very tired of the ex­cus­es and wants the Guardian An­gel to look in­to the mat­ter.

So­lu­tion: The cus­tomer ex­pe­ri­ence man­ag­er at Uni­com­er Group, the par­ent com­pa­ny of Courts, was con­tact­ed about Ms Kat­wa­roo's com­plaint. The Guardian An­gel was told that the parts to re­pair her tele­vi­sion ar­rived last week, so she should be re­ceiv­ing it with­in the next cou­ple of weeks.

Prob­lem: Palmyra res­i­dent Ho­race Williams said, "On Jan­u­ary 6, I bought a Whirlpool 30-inch gas cook­er from Stan­dards on Cof­fee Street. I was told that I had a six-month war­ran­ty on the item."Soon af­ter I no­ticed that some of the clock num­bers were in­dis­tinct and not eas­i­ly dis­cernible."Mr Williams said he re­port­ed the mat­ter to the store on Feb­ru­ary 10 and "af­ter much prod­ding, a Stan­dards rep vis­it­ed on March 17. He left a note say­ing that he would re­turn to re­place the de­fec­tive part."

Mr Williams said since then he's been call­ing Stan­dards to in­quire. He said, "Every time I call, the per­son an­swer­ing will promise to call back with an up­date, but they nev­er do."

So­lu­tion: Stan­dards' cus­tomer care man­ag­er said as the part re­quired for Mr Williams' stove can­not be re­placed, Mr Williams' stove will be ex­changed.