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Cable runaround resolved

Published: 
Monday, July 28, 2014
Guardian Angel

Each week, the Guardian Angel column highlights complaints sent in by you, the consumer, and provides solutions or directs you to the appropriate resource.

Problem: Joan Cournand of Diego Martin said, “After about two months’ constant invitation, I decided to accept an offer from Blink Entertainment. “The package included cable services, upgrade of internet service, unlimited calls to landlines, as well as other services. I gave my ID number, my passport number to Genecia Ramlal in the month of June, expecting to be hooked up in July.”

But, Ms Cournand said, “Since then I terminated the previous cable service I had. Every time I call I get the runaround. Kindly investigate this for me to find out what is the problem. As I anticipate your findings I do so without any cable service.”

Solution: TSTT explained that there was an issue with the bandwidth needed to provide Ms Cournand with the cable service, which has since been resolved. In three to five days someone should be contacting her to schedule an appointment to install the cable aspect of her package.

Problem: Sita Balroop lives in Moruga with her two children. Her husband died of a heart attack three years ago, making it difficult for her to raise her children by herself, as she works with Cepep. Her ten-year-old daughter Ranjana, who was born deaf, attends Dretchi (Diagnostic Research and Therapeutic Centre for the Hearing Impaired) in Port-of-Spain monthly to receive speech therapy. In November 2013, Dretchi took Ranjana's hearing aid to send it to Canada for service. Ms Balroop said since then her daughter has been without it. 

Solution: Almarie Jacque, the clinical director/co-ordinator and acting executive officer at Dretchi, said Ms Balroop's daughter has two hearing aids and does have one at present. Ms Jacque said the hearing aid that was sent to Canada has since been serviced and was returned to Trinidad, but it needs to be reprogrammed. It should be ready in time for the reopening of school in September. 

Ms Jacque said as a non-governmental organisation (NGO), Dretchi depends on the generosity of others and government subventions, and as a result is experiencing difficulty in getting someone who can reprogramme the hearing aid.