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Monday, July 14, 2025

High CAL flight fee upsets UWI students

by

Sascha Wilson
1854 days ago
20200615
The Caribbean Airlines aircraft in which the Trinidadian students  studying at UWI’s Mona Campus arrived in at the Piarco International Airport on Saturday.

The Caribbean Airlines aircraft in which the Trinidadian students studying at UWI’s Mona Campus arrived in at the Piarco International Airport on Saturday.

ABRAHAM DIAZ

While T&T stu­dents who were study­ing at the Uni­ver­si­ty of the West In­dies’ Cave Hill cam­pus in Bar­ba­dos are re­lieved to be back home, they are un­hap­py with Caribbean Air­lines US$488 fee per tick­et to re­turn.

Some stu­dents yes­ter­day called the fee un­just, say­ing some of them had less than 24 hours no­tice of the cost and were left in a fren­zy try­ing to source the mon­ey from their rel­a­tives and friends to se­cure a seat on the repa­ra­tion flight.

The stu­dents were among a group from Cave Hill who ar­rived in the coun­try around 2.40 pm yes­ter­day and were sub­se­quent­ly quar­an­tined at the UWI’s St Au­gus­tine cam­pus for the manda­to­ry 14-days in keep­ing with the Min­istry of Health’s COVID-19 pro­to­col. Four pro­fes­sion­akl ftooballers who were strand­ed in Bar­ba­dos due to the pan­dem­ic al­so re­turned on the flight with the stu­dents.

At yes­ter­day’s press brief­ing, Health Min­is­ter Ter­rance Deyals­ingh said they were ex­pect­ing about 85 stu­dents from Bar­ba­dos. On Sat­ur­day 140 stu­dents from UWI’s Mona Cam­pus were al­so quar­an­tined at the St Au­gus­tine cam­pus af­ter they ar­rived here from Ja­maica.

Giv­en the fi­nan­cial woes ex­pe­ri­enced by stu­dents, the Gov­ern­ment on April 27 wired a US$300 to stu­dents study­ing at Cave Hill and Mona who were not on schol­ar­ships.

Speak­ing on the con­di­tion of anonymi­ty yes­ter­day, how­ev­er, the stu­dents took is­sue with the price of the tick­ets and the lim­it­ed no­tice they were giv­en to pay the mon­ey.

“For the en­tire week last week, we tried con­tact­ing the air­line con­cern­ing the cost of the tick­et but they did not give us a straight an­swer. On June 12 at 7.10 pm, I re­ceived an email from the air­line stat­ing that the cost of the tick­et is $487.52 and I had a 14-hour pe­ri­od to pay it be­cause I had to pay the mon­ey by 2 pm on Sat­ur­day,” one stu­dent said.

“I was not an­tic­i­pat­ing to pay that much. The most I was pre­pared to pay was US$300 for a tick­et. I re­al­ly be­lieve the air­line should at least have giv­en us a heads-up that the tick­et was go­ing to be so cost­ly.”

The stu­dent said they felt as though CAL took ad­van­tage of them be­cause of their sit­u­a­tion.

“They re­alise that we are des­per­ate to come home and cor­ner us to pay that al­most US$500. I find that was un­just,” the stu­dent said of her par­tic­u­lar sit­u­a­tion.

“My moth­er is a do­mes­tic work­er where she can­not come up with that mon­ey in such a short time, banks were closed. There was no way I could get that mon­ey by 2 pm on Sat­ur­day.”

She said she gath­ered the mon­ey on Sat­ur­day with the help of some­one but when she called the air­line she was told they had re­moved her from the list be­cause she did not make the dead­line. For­tu­nate­ly, she was able to get back on the flight list.

“Cor­ner­ing us at the last minute to force us to pay this, it just feels un­just and un­fair,” she com­plained.

She said they were on a group chat with oth­er stu­dents who ex­pressed sim­i­lar con­cerns. An­oth­er stu­dent said she on­ly re­ceived an email about her flight de­tails, in­clud­ing the cost of the tick­et, around 4 pm on Sat­ur­day but was aware of the cost from oth­er stu­dents who got their in­for­ma­tion on Fri­day night.

“My mom kept call­ing CAL con­tin­u­ous­ly and would be put on hold for a very long time. Sat­ur­day when she got through af­ter 45 min­utes to an hour, she was put on hold for a while, then the per­son she spoke to told her they did not know the price of the tick­et,” the stu­dent said.

Ini­tial­ly, she said, her moth­er was not will­ing to pay for the tick­et at that cost.

“It is a re­al­ly dis­tress­ing sit­u­a­tion. So long we study­ing, we fin­ish our ex­ams and we just want to come home. It was re­al­ly dif­fi­cult to make that pay­ment be­cause the im­pres­sion we got is even if we had to pay, a lot of us were not ex­pect­ing to pay such an ex­or­bi­tant fig­ure.”

Thank­ful for the Gov­ern­ment’s care pack­age, she said that mon­ey was used to help with her rent, which was US$400. She said she was able to get by with food ham­pers she got from var­i­ous bod­ies but oth­er stu­dents had it more dif­fi­cult than she did.

Crit­i­cis­ing CAL’s lack of com­mu­ni­ca­tion, she said, “All week­end we were run­ning in cir­cles with CAL.”

She said there were al­so mix-ups with stu­dents re­ceiv­ing each oth­er’s flight reser­va­tions. “That price, though, was a way to ex­ploit the stu­dents, it is ridicu­lous and they know that our back against a wall.”

At the end of it all, how­ev­er, she said she and oth­er stu­dents were just hap­py to be home and she was hop­ing to make the best of her time in quar­an­tine.

When con­tact­ed on the is­sue yes­ter­day, Na­tion­al Se­cu­ri­ty Min­is­ter Stu­art Young said all the arrange­ments would have been han­dled by CAL. How­ev­er, the min­is­ter not­ed, “Over 100 stu­dents were repa­tri­at­ed from Ja­maica on Sat­ur­day with­out com­plaint.”

CAL yes­ter­day is­sued a re­lease on the mat­ter but re­called it lat­er on. It did not send an­oth­er re­lease be­fore press time.

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