CEO of the South West Regional Health Authority (SWRHA) Keith McDonald is promising that if any employee is found culpable in denying a 13-month-old baby care at the Marabella Health Centre on Friday, he or she will be sanctioned.
McDonald said he had a preliminary report before him yesterday, but there were still outstanding details that are needed. He said the investigator will be speaking with staff at the health centre soon.
“We are doing an investigation because if anybody was wrong in the process, the sanctions will apply. The same way we will defend our doctors and nurses if they do the right thing, if they do wrong, it is the same way they will have to answer and face the consequences.
“We are here for the patients who are our main customers and we need to treat them with a certain level of respect. We are a health facility and our purpose is to help the public so we are investigating it and whatever comes out of it, mark my word, if it is wrongdoing on the part of a particular individual, then we will take the necessary action to discipline,” McDonald said.
On Friday, Marabella resident Sunita Balgobin took her son to the health centre after his eyes became swollen to the point that it could have hardly open. She said that she arrived at the centre at 3.43 pm but was told that doctors would not see them because the health centre was closing at 4 pm.
Despite contacting the SWRHA’s complaints hotline and was advised to remain at the centre, while employees at the Quality Improvement Department spoke to workers at the health centre, a security officer was instructed to escort Balgobin out of the health centre.
Balgobin said she was also berated by nursing staff and eventually had to leave the health centre without her son being seen by a doctor.
She had to contact her personal doctor, who advised her about treatment over the phone. Balgobin shared the story of her visit on Facebook on Friday, which to date has been shared over 3,000 and has many comments from people complaining about the service at the health centre.