Local businesses have been told to accept the reality of the new mobile worker who now exists because of how technology has changed the traditional workplace.
Richard Shepherd, assistant vice president, Financial Services, at Guardian Holdings Limited (GHL), described that evolving worker to a group of business professionals yesterday at a Microsoft Transform, Lead, Grow 2015 Forum at the Arthur Lok Jack Graduate School of Business, Mount Hope.
"The modern worker is the mobile worker," he said. "That person is evolving and becoming more ubiquitous in our work environment. It is not just the executives or the agents, it is also the back office workers who want to go home at nights.
"At Guardian Life, we have been doing things to overcome the challenges of the demands of this new mobile worker. We have about 2,500 employees and 40 per cent of those are mobile so that is a fairly large number of mobile workers. We also have small satellite offices we have to manage from time to time," he said.
Shepherd said mobile workers had different needs to traditional workers which must be met to achieve workplace productivity.
He said GHL was using software like Microsoft's Office 365 to enhance productivity, making it easily accessible to their mobile workforce.
"We piloted it about two years ago with about 300 people. We had a big mobile force out there that had access to it. Now we are moving the rest of the organisation to this programme. The benefit is that we have been able to launch a workflow quickly."
He also said GHL has embraced the changes taking place in the workplace and urged other companies to do the same.
"This will enable the modern and mobile workers to work more efficiently. Boxing in employees will simply make them more unproductive," he said.
The Microsoft forum, which was held in T&T for the first time yesterday, focused on how businesses can harness technology to deliver fluid customer experiences, optimise networking, improve decision-making, increase responsiveness and reduce cost, while ensuring sensitive data is protected.