Rhon­da Krys­tal Ram­bal­ly

Ad­mit it. Good cus­tomer ser­vice in this coun­try is hard to find.

It could be said, it's like find­ing a nee­dle in a haystack.

Yet, that's what the Sun­day Guardian found when Som­mer­leigh Pol­lon­ais post­ed a pos­i­tive re­view on Movi­eTowne's Face­book page about Lisa George's ex­cel­lent cus­tomer ser­vice.

George is one of the su­per­vi­sors at the con­ces­sion stands, Movi­eTowne, Port-of-Spain.

On Au­gust 15, Pol­lon­ais post­ed a pho­to­graph of George and said she was one of Movi­eTowne's best work­ers. Pol­lon­ais said she had been pa­tro­n­is­ing the es­tab­lish­ment since in­cep­tion and each time she vis­it­ed, George was al­ways there.

Pol­lon­ais wrote: "When she's be­hind the con­ces­sion stand, you know you're gonna get your pop­corn com­bo AS­AP!"

She added that on the day she was in the line, she no­ticed that George was not too well yet her line was mov­ing the fastest.

Over the past month, Pol­lon­ais' post was shared close to 1,100 times with over 3,000 users com­ment­ing pos­i­tive­ly.

On Fri­day, the Sun­day Guardian caught up with George be­fore she head­ed across to To­ba­go to cel­e­brate her birth­day. She did not want to give her age but joked she was 16.

The moth­er of three from Mor­vant has been work­ing at Movi­eTowne's con­ces­sion stands since it opened its doors in No­vem­ber 2002. She start­ed off as a cook and af­ter a year was pro­mot­ed to su­per­vi­sor.

"I love my job. If I didn't love it, I would not be here all these years," George said.

George said she en­sured her lines moved swift­ly be­cause of her keen at­ten­tion to cus­tomers' or­ders. She's nev­er rude nor does she lose her cool even though cus­tomers come to the counter with at­ti­tude or take a while to de­cide on an or­der.

George is pleas­ant and po­lite de­spite hav­ing a bad day or be­ing bogged down with dai­ly pres­sures.

Asked how she was able to main­tain a pos­i­tive spir­it, she said: "When I come through the glass doors, I leave my prob­lems at home and deal with the peo­ple in front of me.

"The faster I move, the quick­er I get you to your movie and I'll be able to breathe eas­i­er. When they come with at­ti­tude, I keep on smil­ing."

Be­fore join­ing the Movi­eTowne fam­i­ly, George worked briefly at a fast food out­let. She re­called when she start­ed it was hec­tic be­cause it was a new cine­plex but she tried hard to get the job done and "put the food out on time."

As one of many su­per­vi­sors, she is in charge of 33 work­ers and de­scribed it as chal­leng­ing. How­ev­er, she said, she loved her job.

Soon, George will be mov­ing when Movi­eTowne opens its doors in Corinth, San Fer­nan­do. There she'll be an as­sis­tant man­ag­er. "That's great news to be mov­ing with the com­pa­ny," she said.

In her 14 years there, she's met gov­ern­ment min­is­ters, pub­lic of­fi­cials and busi­ness­men, all of whom look for her specif­i­cal­ly.

"I met Gillian Lucky, Louis Lee Sing and Mr Faris Al-Rawi," she said.

About the post on Face­book, she said she was over­whelmed. She joked that cus­tomers came ask­ing her for self­ies.

George was hap­py that Pol­lon­ais high­light­ed some­thing good and she hoped to meet her soon.

"I am thank­ful for her. I came to work and a co-work­er told me I was all over Face­book. Peo­ple have since been com­ing to my line and say­ing they heard I was the fastest work­er."

Her thoughts on T&T's cus­tomer ser­vice was that more need­ed to be done.

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Do you have any pos­i­tive cus­tomer ser­vice ex­pe­ri­ences or a favourite cus­tomer ser­vice per­son? If so, share them with us on https://www.face­book.com/ TT­Guardian/