EDITORIAL POLICY
In the ever-changing media landscape, we strive to uphold the time-honoured tenets of responsible journalism: accuracy, fairness, impartiality, integrity, public accountability and respect for our audience.
Our contract with our audience requires keen attention to detail, rigorous verification of facts, use of credible sources and sound editorial judgement.
Editorial employees and freelance journalists working with the newsroom are required to follow the guidelines outlined in this document.
i. Agenda Setting
In addition to reporting aggressively, we must be prepared to set the agenda and push the boundaries of national discourse when this is in the public interest.
ii. Errors
We strive assiduously to be accurate. When we fall short, our Corrections Policy clearly outlines how we will correct the record.
iii. Conflict of interest
Conflict of interest will invariably arise. To keep faith with our audience, GML is obligated to disclose conflicts of interest or any potential conflicts to avoid any appearance of bias
iv. No Political Alignment
As an independent media house, GML and our journalists shall not be aligned with any political party or activist groups. We are duty-bound to ensure diversity of views and positions.
We will strive to ensure that our reporters do not display gender, racial or geographic bias and that our publications and broadcasts foster fairness and defend democracy in Trinidad and Tobago.
We will defend editorial independencein our newsroom. Our publications and broadcasts will conform to established journalistic standards and be guided by our internal style rules.
We will also operate in accordance with a Code of Ethics that protects the confidentiality of sources.
v. Accuracy
An accurate story is one in which all relevant facts are reported.
To meet this standard, reporters and editors must verify the details in their stories to ensure that they are factual, non-defamatory and not libelous.
vi. Balance and Fairness
All reporters and editors must meet the standard of responsible journalism and must practice neutrality and balance in the coverage of all stories.
Journalists must contact all parties involved in a matter for on-the-record interviews to be able to present all sides and must acquire documentation to support any arguments raised in the report.
Journalists must seek to verify information through multiple sources and must attribute all on-record information to the official sources.
Journalists must ensure that interviewees are aware that they will be recorded and agree to be published ‘on the record’. Interviewees may not be aware that Guardian Media operates as a multi-media platform and, therefore, may not know that a television interview will also be converted into a print story.
In the interest of fairness, all individuals or entities involved in a story, and those against whom allegations are beingmade, must be given a chance to comment in a reasonable timeframe before publication or broadcast. Where comments have not been received, we shall clearly inform our audience of the efforts undertaken to obtain their comments.
If obtaining a comment is not possible by our publishing and broadcasting deadlines, and if a story cannot be held, subjects in the story must be contacted expeditiously and given the opportunity to comment in any follow-up story, which will be published at the first opportunity.
If after our best efforts, additional information surfaces that contradict a published story, those facts shall also be reported expeditiously.
At all times, journalists must seek to deal professionally with sensitive matters involving children, victims of domestic violence, rape, crime, migrant/human trafficking activity, suspected terrorist activity, LGBTQI+ issues, etc., including ensuring to protect the identities of the individuals involved unless otherwise specified by them or, in the case of minors, a parent/guardian.
Opinions and commentaries must be identified as such to be distinguished from news stories.
vii. Interviewing and Newsgathering
We will avoid undercover or other surreptitious methods of gathering information unless, after all efforts, the traditional, open methods do not yield information vital to the public interest.
Prior to conducting an interview, journalists must properly identify themselves as representatives of Guardian Media seeking an interview/comment on an incident. It is unacceptable to attain information/interviews by pretending to be someone else.
viii. Anonymity
Our journalists will encourage all sources to get on the record to protect the credibility of our stories.
Unnamed sources will be only used as a last resort and must have the approval of the lead editor. We will reserve anonymity for sources who may face danger, retribution or other harm, have information that cannot be obtained elsewhere, and explain to our audiences why we granted anonymity.
When a request for anonymity is made, we will consider the motives of our sources before making any promises. We will provide reasons for the anonymity.
We will explain as best as we can, who the source is without naming them, for eg, “a Cabinet member” or “an executive directly linked to the agreement”.
We will explain how we got the information from the unnamed source, such as by email, by a phone call, or by an in-person discussion, to help readers better understand and trust how the story was put together.
ix. Good Taste
There are some things the public has a right to know but may not wish to learn from Guardian Media:
Explicit and graphic descriptions or images of nudity or violent crimes such as murder and sexual offences, accidental deaths and suicide, will not be published.
We will not use language to ridicule or highlight someone’s appearance, religious beliefs, sexual orientation, or physical and mental capabilities to cause offence.
When this is unclear, the journalist must seek consent from the Managing Editor.
The “breakfast test” may be useful in deciding whether or not to use a story or photograph. We will ask ourselves if what we are publishing is something you would wish to see in your paper while eating breakfast the following day.
x. Professionalism
Journalists shall ensure that their manner of dress, conduct and communication are appropriate to the occasion. When in doubt, they must consult the editor.
CODE OF ETHICS
The external activities of individuals involved in creating or presenting content for Guardian Media can pose risks to the newsroom’s reputation. These activities may raise questions about our impartiality and independence, potentially undermining our commitment to journalistic integrity.
It is essential that managers, content producers and on-air talent do not compromise their own integrity, as well as the integrity of GML by avoiding inappropriate or competing engagements and commercial interests outside of work.
a. Personal interests
Our private behaviour, as well as our professional behaviour, must not discredit GML's reputation. Editorial staff must adhere to the terms of the Editorial Policy, their employment contracts and other GML and ANSA McAl policies on ethical behaviour.
b. Expressions of Opinion
GML editorial staff must be mindful that the opinions they express may damage GML's reputation as an unbiased source of news. They must refrain from declaring their views on contentious issues in public forums, blogs, social networks, comments pages, petitions, bumper stickers or otherwise. They must not take part in demonstrations in support of causes or movements or contribute to them without the permission of the Managing Editor.
c. Political interests
Editorial staff are expected to be scrupulous in avoiding any participation in political activity, whether they cover politics regularly or not. They may not run for political office or accept political appointments, nor may they perform public relations work for politicians or their groups. Under no circumstances must they donate money to political organisations or political campaigns. They must use great discretion in joining or making contributions to other organisations that may take political stands. The Managing Editor must be informed in writing when a spouse or other close members of an employee's household have any ongoing involvement in political causes, either professionally or personally.
d. Gifts & financial payments
Editorial staff must not accept payments — either honoraria or expenses — from governments, government-funded organizations, groups of government officials, political groups or organisations or from anyone that he or she covers. Editorial staff must not accept gifts or free services from individuals, companies, trade associations or organisations. Items of no real value, for example, pens and notebooks, can be accepted. When in doubt about the value, editorial staff must consult the Managing Editor.
e. Attendance at holiday parties
GML editorial staff must refrain from attending holiday parties hosted by government agencies, political entities and businesses when they are not directly covering the event or using it to gather information for a news story.
f. Business reporting
Journalists who regularly write or edit business news must declare to the Managing Editor if they own stock or have any personal financial investment or involvement with any company, enterprise or industry that they regularly cover. The Managing Editor may determine if it is necessary to attach a footnote to an article, declaring the journalist’s interest in the story being reported on.
g. Sport reporting
Journalists who report on sports must not hold positions within national or international sporting organisations and must declare to the Managing Editor any financial or personal involvement in a team, enterprise or industry that they regularly cover. The Managing Editor may determine if it is necessary to attach a footnote to an article, declaring the journalist’s interest in the story being reported on.
h. Depth of disclosure
Editorial staff must make every effort to ensure that no spouse or other member of their household has investment or business interests that could pose a conflict of interest. Unavoidable cases must be declared to the Managing Editor. Such conflicts could disqualify employees from certain assignments.
i. Favours
Editorial staff must not ask news sources or others they meet in a professional capacity to extend jobs or other benefits to anyone. They also must not offer benefits derived from being a GML employee to news sources.
j. Meals
Staff may accept a meal offered during coverage of a work assignment but must immediately advise the Managing Editor if any compromising requests are made during any such event. Newsroom staff must not accept dinner invitations from business officials, government-funded organisations, groups of government officials, political groups, sporting agencies or organisations that take positions on controversial issues that are not meant for coverage.
k. Discounts
GML editorial staff may accept discounts from companies only if those discounts are standard and offered to other customers.
l. Free tickets
GML editorial staff must not request free tickets to sports, entertainment or other events for anything other than coverage purposes.
m. Advertising
In the interest of impartiality,GMLeditorial staff must not undertake advertising, promotions or endorsements for third parties.
n. Public speaking engagements
Public speaking engagements and other public appearances, such as chairing or speaking at conferences must only be accepted if they do not compromise the authority, impartiality or integrity of presenters or editorial staff. These commitments must not suggest endorsement of any product or service nor imply support for any organisation. The Managing Editor must be consulted before accepting any outside engagements.
o. Media Education
Editorial staff may speak or teach at the invitation of news industry groups and at educational institutions with the approval of the Managing Editor. GML staffers may accept honoraria, with the Managing Editor's approval, for such appearances. We do not normally accept honoraria for routine speeches and panel discussions.
p. Media appearances
Editorial staff may appear on other radio and TV news programmes as panellists asking questions of newsmakers once approved by the Managing Editor.
q. Sport commentary
In some cases, presenters may be contracted for a short period to commentate or host a specific tournament after seeking permission from the Managing Editor. When such permission is granted, care must be taken to ensure it conforms to the guidelines contained in this document.
r. Entertainment videos/content
Editorial staff may be asked at times to appear in music videos, movies, plays, or other entertainment content. The Managing Editor must approve appearances, particularly when such roles are in line with their positions at GML e.g. a reporter or presenter. Such appearance must be in good taste and must not contain language that can put GML in disrepute.
s. Charities and campaign work
Any proposal by editorial staff to work for or be publicly associated with charities and campaigning groups must be referred to the Managing Editor. Special care must be taken with invitations to take part in public appearances, to speak publicly, or to chair charitable events, so that no impression is given of GML's endorsement of one charity over another.
t. Non-GML freelance work
Editorial staff who seek to engage in non-GML freelance work must first receive prior written approval from the Managing Editor.
• Freelance work must not represent a conflict of interest for either the editorial staff member or GML and must be outside of their work hours.
• Staff who wish to use material they accumulate in their GML work - notes, stories, images, video, graphics - for uses other than by GML must seek prior written approval and copyright clearance.
Expenses that arise from non-freelance work will not be the responsibility of GML.
u. Writing Books
GML editorial staff require prior written approval from the Managing Editor to publish a book on any topic. The Managing Editor must consider the sensitivities in that area and whether the book could give rise to a conflict of interest or raise concerns about the integrity or impartiality of the GML.
v. Training & fellowship approvals
Embassies, high commissions, government agencies, corporate entities or other bodies that wish to sponsor GML staff to participate in training courses, fellowships, seminars and other programmes, locally or abroad, must first get the approval of the Managing Editor. GML editorial staff are discouraged from registering for such activities without first getting the approval of the Managing Editor to do so. Participation must conform to the guidelines contained in this document.
CORRECTIONS POLICY
The vision of Guardian Media is to be the leading newsroom in the region, guided by global standards of accuracy and fairness. We are aware that in journalism, mistakes happen. At Guardian Media, we acknowledge our errors and respond expeditiously when they are brought to our attention.
Guardian Media considers an error to be anything published or broadcast that is grammatically or factually wrong, lacks the proper context, or, by its composition, helps to create the wrong impression.
Whenever our editorial department is made aware of errors or inaccuracies, we commit to correcting them in a timely manner. In a correction, clarification or editor's note, our goal is to tell readers, as clearly and quickly as possible, what we got wrong and how we corrected our error.
Readers who wish to alert editors to a correction can email corrections@guardian.co.tt. Online readers can also alert us through our social media inboxes. In cases where journalists in the newsroom identify the error after publication or broadcast, they will work with an editor to make the necessary correction.
Some requests may require more time to determine whether the published or broadcast content was factually or contextually wrong.
Errors can range from typos and misspellings to information that misrepresents the facts.
Irrelevant or incorrect images may also create the need for clarifications or corrections, even if the accompanying script is accurate. In a correction, clarification or editor's note, our goal is to help readers understand how and why an error has been corrected.
Corrections: If we are substantively correcting an article, photo caption, headline, graphic, video or other material, we will promptly publish a correction explaining the change.
Clarifications: When our journalism is factually accurate but gave the wrong impression, the story will be re-edited and a clarification added to the story. A clarification will also be appended if we failed to seek relevant responses and when new reporting has been added to the story.
Editor’s notes: A correction that calls into question the reporting in an article, raises a significant ethical matter or addresses why an article did not meet our own standards, may require an editor’s note explaining how we got it wrong.
When necessary, Guardian Media may note that an error was the result of a production problem or because incorrect information came to Guardian Media from a trusted source, such as wire services, archived material or individuals quoted in our stories.
In correcting errors of libel and defamation, Guardian Media will not repeat the offending statement.
Corrections shall be published on Page 6 of the Guardian Newspaper.
For online only articles, a note about what has been corrected or clarified will be appended to the end of the story.
If a new and important fact arises after a story is published, Guardian Media will explain what has been updated at the end of the article.
Corrections will be made when names and places are misspelled.
During breaking news, stories may require updating to reflect more accurate information. When we make such an update, we will explain these changes.
Guardian Media rarely removes published news content from our online platforms. When we do, the content will be replaced with an editor’s note explaining in detail why the article was removed.
SOCIAL MEDIA POLICY
In recent years, social media has developed into a critical platform for our media organisation. It allows us to connect with new and more audiences locally, regionally and internationally, instantly, for the purposes of information, news, entertainment and general content.
Media organisations benefit from an unlimited audience and sometimes and untapped market, usually not aligned with traditional media. There are also risks associated with the use of social media, especially for those in the media industry.
An inevitable outcome of working in media, especially as a presenter, journalist or editor, is that what is personal and what is professional can be easily blurred by the public and the simplest mistake could diminish your credibility, that of your colleagues and the company.
This applies to all members of staff working for Guardian Media, especially those in News, and across all services including but not limited to Facebook, Twitter, YouTube, Instagram and chat apps like WhatsApp, Line and Snapchat.
Four major social media lines of activity are especially important:
- Personal social media use, not carried out in the name of Guardian Media, though it could well include work-related activity, like newsgathering or reaching out to contributors.
- The social media activity of designated editors, presenters or reporters carried out as part of official Guardian Media News output.
- Official social media activity in the name of our programmes, teams or brands.
- Use of social media as internal communication channels
In addition to the Ansa McAL’s social media policy, this document provides guidance on best practice for staff using social media, what we are expected to do, and the use of content sourced from social media and user generated content in general.
1. Personal social media use
- At all times, the need for care should be applied when using all social media services, regardless of ‘privacy’ settings. Assume anything you do or say can be seen by anyone.
- It is fine to say where you work in bios and ‘About’ sections. Handles, name or main title of your activity shouldn’t include Guardian Media, to avoid giving the impression what you’re doing or saying is part of official Guardian Media output (unless it is - seebelow). You should make clear that any views expressed are personal, and not thoseof Guardian Media.
- Your political preferences or details that can compromise your impartiality as a media member should never to be shared on Social Media. Don't let the informality of social media bring Guardian Media into disrepute or open up questions regarding your ability to provide balanced coverage; social media is also not the place to criticise your colleagues or, indeed, the company – do it directly and in-house, if you want share your views. Don't reveal confidential Guardian Media information, this includes stories you or others are working on.
- Sharing or retweeting material from other people can give the appearance of endorsement by you or by Guardian Media, so context might well be needed. Eg. share news from other local competing media sources may give the impression that your media organisation is not doing enough; or a strongly opinionated/questionable/unsubstantiated comment you ‘like’ or share can put your credibility (and Guardian Media’s) into question.
- Social Media is a networking tool, and media organisations can quickly connect to others. Be polite always and refrain from engaging in public arguments over anything. If you have a social media or other online presence where you feel conflicts of interest are possible, you should discuss it with your line manager.
- Above all, use common sense. Most people will not distinguish between you, the individual, and you, the media personality. Whatever you wouldn’t say on air or write for print or online almost certainly won’t be right for your personal account, either.
- Getting this wrong can bring the company into disrepute, which is a serious matter. But remember that a single ill-thought through social media comment can also irreparably damage your reputation.
2. ‘Official’ social media activity of editors, presenters and correspondents
- Access to the Guardian Media Social Media pages will be officially given to editors, presenters and correspondents to break stories, update developing stories, seek out reaction and user engagement or provide updates on official pages. The label is applied after discussion involving the individuals, their line manager, those responsible for our social media operations and the Head of News, if required.
- Breaking stories can be updated on Social Media, but the full story should reside on the Guardian Media websites. Social Media should be used to push the online stories as it increases the opportunities for users to come to our pages and see more of our content.
Breaking news
- Accuracy is more important than speed. Take the time to verify the information.
- The News desk should always be alerted first with Breaking News stories. Some journalist may have direct access to company pages, please get the approval before posting and all stories should have a clear time stamp for updates.
- We should always post a brief ‘breaking news’ story on our pages and social media as soon as the story is confirmed.
- Once the main story is ready, it should always be posted on the website and then shared on social media, as this helps increase traffic to the website. Our systems allow for direct posting using NEO Direct’s workflow.
- Especially if on duty and covering a story for the organisation, break the story on a Guardian Media official account first and link it to your personal account later, not the other way around.
3. Social media activity for programmes, teams or brands
- There is a carefully thought-out approach to social media activity by Guardian Media brands. Any new activity must not start without very careful consideration and consultation with the most senior manager in News or in Content areas.
- Always follow the specific guidelines for the brand’s social media accounts – what is expected to be posted, how the posts should look and feel, etc.
Social media security
- If you’re running an official social media account, you’re responsible for its security against hacking and other unauthorised use, and you must be familiar with security advice. Critically, always use a secure password, change it often, and don’t store or send it via email.
4. Use of content from social media and User Generated Content -UGC
- Video and stills on the web aren’t ‘in the public domain’ and free for us to use. Alongside or as part of checking for authenticity, permission to use must be sought. The copyright holder probably won’t be the person shown in the content and may not be the person who took it, or distributed it.
- Be aware that using video under the ‘fair dealing’ copyright exception has specific conditions attached, including the timeliness and newsworthiness of the content, the need to make efforts to gain permission, and to credit. Seek advice if you’re unsure. Fair dealing can’t apply to still images.
- We rely on non-professionals sharing their content to help us do our jobs, and must treat them with respect. Give an on-screen credit to the individual who owns the content, unless they ask otherwise.
- Be sure the material is credible. Much is said about ‘fake news’ on social media and the platforms are also full of old material passed as new or footage of past events – in different locations – promoted as relevant to a current story. If you can’t confirm the veracity of the material, do not use it.
- It’s fine to approach potential contributors on social media from either Guardian Media branded or personal accounts, although in some situations the latter might be inappropriate.
- Always being polite to potential contributors is a given; but also, bear in mind they may be feeling vulnerable or distressed. It’s normally best to move such conversations to private channels (such as direct or instant messaging, or email) as quickly as possible.
- Never encourage users to put their own lives at risk for reports, video shots or audio recordings; when considering using material clearly obtained with a high degree of risk, discuss with your relevant editor as we may not want to encourage irresponsible behaviour.
- Some users may request payment for the content; we normally do not agree to payments and, should we agree to do so, it must be approved by the Head of News.
5. Use of social media as internal communications tool
- Given how most of us have mobile devices and use social media communication tools like Whatsapp or Telegram, these can be useful tools for us to share information internally.
- When using groups set up to share information amongst colleagues, use the same principles we must apply to public channels.
- This is particularly important when it comes to politeness and respect to colleagues and the need to be careful with what you write.
- Always treat these channels as potentially disclosable, even more so if it’s a big group, as your comment can be taken out of context if used elsewhere.
- Keep your personal interests and beliefs out of these channels, too. They are designed to share information with colleagues, not for social exchanges.
- If sharing graphic images, like crime and accidents, send a warning message first as this will allow colleagues to consider whether they will download the pictures or not; never assume that what does not disturb you will not disturb anyone – each person is different and may be going through situations for which the pictures may be particularly upsetting.
- If no warning is given, every picture, video and audio content shared will be assumed to be fine for use as credible and with no copyright restrictions; if you are just sharing content from elsewhere, say so as it will need to be checked for authenticity and copyright as any other UGC material.
January 2018
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EDITORIAL POLICY
In the ever-changing media landscape, we strive to uphold the time-honoured tenets of responsible journalism: accuracy, fairness, impartiality, integrity, public accountability and respect for our audience.
Our contract with our audience requires keen attention to detail, rigorous verification of facts, use of credible sources and sound editorial judgement.
Editorial employees and freelance journalists working with the newsroom are required to follow the guidelines outlined in this document.
i. Agenda Setting
In addition to reporting aggressively, we must be prepared to set the agenda and push the boundaries of national discourse when this is in the public interest.
ii. Errors
We strive assiduously to be accurate. When we fall short, our Corrections Policy clearly outlines how we will correct the record.
iii. Conflict of interest
Conflict of interest will invariably arise. To keep faith with our audience, GML is obligated to disclose conflicts of interest or any potential conflicts to avoid any appearance of bias
iv. No Political Alignment
As an independent media house, GML and our journalists shall not be aligned with any political party or activist groups. We are duty-bound to ensure diversity of views and positions.
We will strive to ensure that our reporters do not display gender, racial or geographic bias and that our publications and broadcasts foster fairness and defend democracy in Trinidad and Tobago.
We will defend editorial independencein our newsroom. Our publications and broadcasts will conform to established journalistic standards and be guided by our internal style rules.
We will also operate in accordance with a Code of Ethics that protects the confidentiality of sources.
v. Accuracy
An accurate story is one in which all relevant facts are reported.
To meet this standard, reporters and editors must verify the details in their stories to ensure that they are factual, non-defamatory and not libelous.
vi. Balance and Fairness
All reporters and editors must meet the standard of responsible journalism and must practice neutrality and balance in the coverage of all stories.
Journalists must contact all parties involved in a matter for on-the-record interviews to be able to present all sides and must acquire documentation to support any arguments raised in the report.
Journalists must seek to verify information through multiple sources and must attribute all on-record information to the official sources.
Journalists must ensure that interviewees are aware that they will be recorded and agree to be published ‘on the record’. Interviewees may not be aware that Guardian Media operates as a multi-media platform and, therefore, may not know that a television interview will also be converted into a print story.
In the interest of fairness, all individuals or entities involved in a story, and those against whom allegations are beingmade, must be given a chance to comment in a reasonable timeframe before publication or broadcast. Where comments have not been received, we shall clearly inform our audience of the efforts undertaken to obtain their comments.
If obtaining a comment is not possible by our publishing and broadcasting deadlines, and if a story cannot be held, subjects in the story must be contacted expeditiously and given the opportunity to comment in any follow-up story, which will be published at the first opportunity.
If after our best efforts, additional information surfaces that contradict a published story, those facts shall also be reported expeditiously.
At all times, journalists must seek to deal professionally with sensitive matters involving children, victims of domestic violence, rape, crime, migrant/human trafficking activity, suspected terrorist activity, LGBTQI+ issues, etc., including ensuring to protect the identities of the individuals involved unless otherwise specified by them or, in the case of minors, a parent/guardian.
Opinions and commentaries must be identified as such to be distinguished from news stories.
vii. Interviewing and Newsgathering
We will avoid undercover or other surreptitious methods of gathering information unless, after all efforts, the traditional, open methods do not yield information vital to the public interest.
Prior to conducting an interview, journalists must properly identify themselves as representatives of Guardian Media seeking an interview/comment on an incident. It is unacceptable to attain information/interviews by pretending to be someone else.
viii. Anonymity
Our journalists will encourage all sources to get on the record to protect the credibility of our stories.
Unnamed sources will be only used as a last resort and must have the approval of the lead editor. We will reserve anonymity for sources who may face danger, retribution or other harm, have information that cannot be obtained elsewhere, and explain to our audiences why we granted anonymity.
When a request for anonymity is made, we will consider the motives of our sources before making any promises. We will provide reasons for the anonymity.
We will explain as best as we can, who the source is without naming them, for eg, “a Cabinet member” or “an executive directly linked to the agreement”.
We will explain how we got the information from the unnamed source, such as by email, by a phone call, or by an in-person discussion, to help readers better understand and trust how the story was put together.
ix. Good Taste
There are some things the public has a right to know but may not wish to learn from Guardian Media:
Explicit and graphic descriptions or images of nudity or violent crimes such as murder and sexual offences, accidental deaths and suicide, will not be published.
We will not use language to ridicule or highlight someone’s appearance, religious beliefs, sexual orientation, or physical and mental capabilities to cause offence.
When this is unclear, the journalist must seek consent from the Managing Editor.
The “breakfast test” may be useful in deciding whether or not to use a story or photograph. We will ask ourselves if what we are publishing is something you would wish to see in your paper while eating breakfast the following day.
x. Professionalism
Journalists shall ensure that their manner of dress, conduct and communication are appropriate to the occasion. When in doubt, they must consult the editor.
CODE OF ETHICS
The external activities of individuals involved in creating or presenting content for Guardian Media can pose risks to the newsroom’s reputation. These activities may raise questions about our impartiality and independence, potentially undermining our commitment to journalistic integrity.
It is essential that managers, content producers and on-air talent do not compromise their own integrity, as well as the integrity of GML by avoiding inappropriate or competing engagements and commercial interests outside of work.
a. Personal interests
Our private behaviour, as well as our professional behaviour, must not discredit GML's reputation. Editorial staff must adhere to the terms of the Editorial Policy, their employment contracts and other GML and ANSA McAl policies on ethical behaviour.
b. Expressions of Opinion
GML editorial staff must be mindful that the opinions they express may damage GML's reputation as an unbiased source of news. They must refrain from declaring their views on contentious issues in public forums, blogs, social networks, comments pages, petitions, bumper stickers or otherwise. They must not take part in demonstrations in support of causes or movements or contribute to them without the permission of the Managing Editor.
c. Political interests
Editorial staff are expected to be scrupulous in avoiding any participation in political activity, whether they cover politics regularly or not. They may not run for political office or accept political appointments, nor may they perform public relations work for politicians or their groups. Under no circumstances must they donate money to political organisations or political campaigns. They must use great discretion in joining or making contributions to other organisations that may take political stands. The Managing Editor must be informed in writing when a spouse or other close members of an employee's household have any ongoing involvement in political causes, either professionally or personally.
d. Gifts & financial payments
Editorial staff must not accept payments — either honoraria or expenses — from governments, government-funded organizations, groups of government officials, political groups or organisations or from anyone that he or she covers. Editorial staff must not accept gifts or free services from individuals, companies, trade associations or organisations. Items of no real value, for example, pens and notebooks, can be accepted. When in doubt about the value, editorial staff must consult the Managing Editor.
e. Attendance at holiday parties
GML editorial staff must refrain from attending holiday parties hosted by government agencies, political entities and businesses when they are not directly covering the event or using it to gather information for a news story.
f. Business reporting
Journalists who regularly write or edit business news must declare to the Managing Editor if they own stock or have any personal financial investment or involvement with any company, enterprise or industry that they regularly cover. The Managing Editor may determine if it is necessary to attach a footnote to an article, declaring the journalist’s interest in the story being reported on.
g. Sport reporting
Journalists who report on sports must not hold positions within national or international sporting organisations and must declare to the Managing Editor any financial or personal involvement in a team, enterprise or industry that they regularly cover. The Managing Editor may determine if it is necessary to attach a footnote to an article, declaring the journalist’s interest in the story being reported on.
h. Depth of disclosure
Editorial staff must make every effort to ensure that no spouse or other member of their household has investment or business interests that could pose a conflict of interest. Unavoidable cases must be declared to the Managing Editor. Such conflicts could disqualify employees from certain assignments.
i. Favours
Editorial staff must not ask news sources or others they meet in a professional capacity to extend jobs or other benefits to anyone. They also must not offer benefits derived from being a GML employee to news sources.
j. Meals
Staff may accept a meal offered during coverage of a work assignment but must immediately advise the Managing Editor if any compromising requests are made during any such event. Newsroom staff must not accept dinner invitations from business officials, government-funded organisations, groups of government officials, political groups, sporting agencies or organisations that take positions on controversial issues that are not meant for coverage.
k. Discounts
GML editorial staff may accept discounts from companies only if those discounts are standard and offered to other customers.
l. Free tickets
GML editorial staff must not request free tickets to sports, entertainment or other events for anything other than coverage purposes.
m. Advertising
In the interest of impartiality,GMLeditorial staff must not undertake advertising, promotions or endorsements for third parties.
n. Public speaking engagements
Public speaking engagements and other public appearances, such as chairing or speaking at conferences must only be accepted if they do not compromise the authority, impartiality or integrity of presenters or editorial staff. These commitments must not suggest endorsement of any product or service nor imply support for any organisation. The Managing Editor must be consulted before accepting any outside engagements.
o. Media Education
Editorial staff may speak or teach at the invitation of news industry groups and at educational institutions with the approval of the Managing Editor. GML staffers may accept honoraria, with the Managing Editor's approval, for such appearances. We do not normally accept honoraria for routine speeches and panel discussions.
p. Media appearances
Editorial staff may appear on other radio and TV news programmes as panellists asking questions of newsmakers once approved by the Managing Editor.
q. Sport commentary
In some cases, presenters may be contracted for a short period to commentate or host a specific tournament after seeking permission from the Managing Editor. When such permission is granted, care must be taken to ensure it conforms to the guidelines contained in this document.
r. Entertainment videos/content
Editorial staff may be asked at times to appear in music videos, movies, plays, or other entertainment content. The Managing Editor must approve appearances, particularly when such roles are in line with their positions at GML e.g. a reporter or presenter. Such appearance must be in good taste and must not contain language that can put GML in disrepute.
s. Charities and campaign work
Any proposal by editorial staff to work for or be publicly associated with charities and campaigning groups must be referred to the Managing Editor. Special care must be taken with invitations to take part in public appearances, to speak publicly, or to chair charitable events, so that no impression is given of GML's endorsement of one charity over another.
t. Non-GML freelance work
Editorial staff who seek to engage in non-GML freelance work must first receive prior written approval from the Managing Editor.
• Freelance work must not represent a conflict of interest for either the editorial staff member or GML and must be outside of their work hours.
• Staff who wish to use material they accumulate in their GML work - notes, stories, images, video, graphics - for uses other than by GML must seek prior written approval and copyright clearance.
Expenses that arise from non-freelance work will not be the responsibility of GML.
u. Writing Books
GML editorial staff require prior written approval from the Managing Editor to publish a book on any topic. The Managing Editor must consider the sensitivities in that area and whether the book could give rise to a conflict of interest or raise concerns about the integrity or impartiality of the GML.
v. Training & fellowship approvals
Embassies, high commissions, government agencies, corporate entities or other bodies that wish to sponsor GML staff to participate in training courses, fellowships, seminars and other programmes, locally or abroad, must first get the approval of the Managing Editor. GML editorial staff are discouraged from registering for such activities without first getting the approval of the Managing Editor to do so. Participation must conform to the guidelines contained in this document.
CORRECTIONS POLICY
The vision of Guardian Media is to be the leading newsroom in the region, guided by global standards of accuracy and fairness. We are aware that in journalism, mistakes happen. At Guardian Media, we acknowledge our errors and respond expeditiously when they are brought to our attention.
Guardian Media considers an error to be anything published or broadcast that is grammatically or factually wrong, lacks the proper context, or, by its composition, helps to create the wrong impression.
Whenever our editorial department is made aware of errors or inaccuracies, we commit to correcting them in a timely manner. In a correction, clarification or editor's note, our goal is to tell readers, as clearly and quickly as possible, what we got wrong and how we corrected our error.
Readers who wish to alert editors to a correction can email corrections@guardian.co.tt. Online readers can also alert us through our social media inboxes. In cases where journalists in the newsroom identify the error after publication or broadcast, they will work with an editor to make the necessary correction.
Some requests may require more time to determine whether the published or broadcast content was factually or contextually wrong.
Errors can range from typos and misspellings to information that misrepresents the facts.
Irrelevant or incorrect images may also create the need for clarifications or corrections, even if the accompanying script is accurate. In a correction, clarification or editor's note, our goal is to help readers understand how and why an error has been corrected.
Corrections: If we are substantively correcting an article, photo caption, headline, graphic, video or other material, we will promptly publish a correction explaining the change.
Clarifications: When our journalism is factually accurate but gave the wrong impression, the story will be re-edited and a clarification added to the story. A clarification will also be appended if we failed to seek relevant responses and when new reporting has been added to the story.
Editor’s notes: A correction that calls into question the reporting in an article, raises a significant ethical matter or addresses why an article did not meet our own standards, may require an editor’s note explaining how we got it wrong.
When necessary, Guardian Media may note that an error was the result of a production problem or because incorrect information came to Guardian Media from a trusted source, such as wire services, archived material or individuals quoted in our stories.
In correcting errors of libel and defamation, Guardian Media will not repeat the offending statement.
Corrections shall be published on Page 6 of the Guardian Newspaper.
For online only articles, a note about what has been corrected or clarified will be appended to the end of the story.
If a new and important fact arises after a story is published, Guardian Media will explain what has been updated at the end of the article.
Corrections will be made when names and places are misspelled.
During breaking news, stories may require updating to reflect more accurate information. When we make such an update, we will explain these changes.
Guardian Media rarely removes published news content from our online platforms. When we do, the content will be replaced with an editor’s note explaining in detail why the article was removed.
SOCIAL MEDIA POLICY
In recent years, social media has developed into a critical platform for our media organisation. It allows us to connect with new and more audiences locally, regionally and internationally, instantly, for the purposes of information, news, entertainment and general content.
Media organisations benefit from an unlimited audience and sometimes and untapped market, usually not aligned with traditional media. There are also risks associated with the use of social media, especially for those in the media industry.
An inevitable outcome of working in media, especially as a presenter, journalist or editor, is that what is personal and what is professional can be easily blurred by the public and the simplest mistake could diminish your credibility, that of your colleagues and the company.
This applies to all members of staff working for Guardian Media, especially those in News, and across all services including but not limited to Facebook, Twitter, YouTube, Instagram and chat apps like WhatsApp, Line and Snapchat.
Four major social media lines of activity are especially important:
- Personal social media use, not carried out in the name of Guardian Media, though it could well include work-related activity, like newsgathering or reaching out to contributors.
- The social media activity of designated editors, presenters or reporters carried out as part of official Guardian Media News output.
- Official social media activity in the name of our programmes, teams or brands.
- Use of social media as internal communication channels
In addition to the Ansa McAL’s social media policy, this document provides guidance on best practice for staff using social media, what we are expected to do, and the use of content sourced from social media and user generated content in general.
1. Personal social media use
- At all times, the need for care should be applied when using all social media services, regardless of ‘privacy’ settings. Assume anything you do or say can be seen by anyone.
- It is fine to say where you work in bios and ‘About’ sections. Handles, name or main title of your activity shouldn’t include Guardian Media, to avoid giving the impression what you’re doing or saying is part of official Guardian Media output (unless it is - seebelow). You should make clear that any views expressed are personal, and not thoseof Guardian Media.
- Your political preferences or details that can compromise your impartiality as a media member should never to be shared on Social Media. Don't let the informality of social media bring Guardian Media into disrepute or open up questions regarding your ability to provide balanced coverage; social media is also not the place to criticise your colleagues or, indeed, the company – do it directly and in-house, if you want share your views. Don't reveal confidential Guardian Media information, this includes stories you or others are working on.
- Sharing or retweeting material from other people can give the appearance of endorsement by you or by Guardian Media, so context might well be needed. Eg. share news from other local competing media sources may give the impression that your media organisation is not doing enough; or a strongly opinionated/questionable/unsubstantiated comment you ‘like’ or share can put your credibility (and Guardian Media’s) into question.
- Social Media is a networking tool, and media organisations can quickly connect to others. Be polite always and refrain from engaging in public arguments over anything. If you have a social media or other online presence where you feel conflicts of interest are possible, you should discuss it with your line manager.
- Above all, use common sense. Most people will not distinguish between you, the individual, and you, the media personality. Whatever you wouldn’t say on air or write for print or online almost certainly won’t be right for your personal account, either.
- Getting this wrong can bring the company into disrepute, which is a serious matter. But remember that a single ill-thought through social media comment can also irreparably damage your reputation.
2. ‘Official’ social media activity of editors, presenters and correspondents
- Access to the Guardian Media Social Media pages will be officially given to editors, presenters and correspondents to break stories, update developing stories, seek out reaction and user engagement or provide updates on official pages. The label is applied after discussion involving the individuals, their line manager, those responsible for our social media operations and the Head of News, if required.
- Breaking stories can be updated on Social Media, but the full story should reside on the Guardian Media websites. Social Media should be used to push the online stories as it increases the opportunities for users to come to our pages and see more of our content.
Breaking news
- Accuracy is more important than speed. Take the time to verify the information.
- The News desk should always be alerted first with Breaking News stories. Some journalist may have direct access to company pages, please get the approval before posting and all stories should have a clear time stamp for updates.
- We should always post a brief ‘breaking news’ story on our pages and social media as soon as the story is confirmed.
- Once the main story is ready, it should always be posted on the website and then shared on social media, as this helps increase traffic to the website. Our systems allow for direct posting using NEO Direct’s workflow.
- Especially if on duty and covering a story for the organisation, break the story on a Guardian Media official account first and link it to your personal account later, not the other way around.
3. Social media activity for programmes, teams or brands
- There is a carefully thought-out approach to social media activity by Guardian Media brands. Any new activity must not start without very careful consideration and consultation with the most senior manager in News or in Content areas.
- Always follow the specific guidelines for the brand’s social media accounts – what is expected to be posted, how the posts should look and feel, etc.
Social media security
- If you’re running an official social media account, you’re responsible for its security against hacking and other unauthorised use, and you must be familiar with security advice. Critically, always use a secure password, change it often, and don’t store or send it via email.
4. Use of content from social media and User Generated Content -UGC
- Video and stills on the web aren’t ‘in the public domain’ and free for us to use. Alongside or as part of checking for authenticity, permission to use must be sought. The copyright holder probably won’t be the person shown in the content and may not be the person who took it, or distributed it.
- Be aware that using video under the ‘fair dealing’ copyright exception has specific conditions attached, including the timeliness and newsworthiness of the content, the need to make efforts to gain permission, and to credit. Seek advice if you’re unsure. Fair dealing can’t apply to still images.
- We rely on non-professionals sharing their content to help us do our jobs, and must treat them with respect. Give an on-screen credit to the individual who owns the content, unless they ask otherwise.
- Be sure the material is credible. Much is said about ‘fake news’ on social media and the platforms are also full of old material passed as new or footage of past events – in different locations – promoted as relevant to a current story. If you can’t confirm the veracity of the material, do not use it.
- It’s fine to approach potential contributors on social media from either Guardian Media branded or personal accounts, although in some situations the latter might be inappropriate.
- Always being polite to potential contributors is a given; but also, bear in mind they may be feeling vulnerable or distressed. It’s normally best to move such conversations to private channels (such as direct or instant messaging, or email) as quickly as possible.
- Never encourage users to put their own lives at risk for reports, video shots or audio recordings; when considering using material clearly obtained with a high degree of risk, discuss with your relevant editor as we may not want to encourage irresponsible behaviour.
- Some users may request payment for the content; we normally do not agree to payments and, should we agree to do so, it must be approved by the Head of News.
5. Use of social media as internal communications tool
- Given how most of us have mobile devices and use social media communication tools like Whatsapp or Telegram, these can be useful tools for us to share information internally.
- When using groups set up to share information amongst colleagues, use the same principles we must apply to public channels.
- This is particularly important when it comes to politeness and respect to colleagues and the need to be careful with what you write.
- Always treat these channels as potentially disclosable, even more so if it’s a big group, as your comment can be taken out of context if used elsewhere.
- Keep your personal interests and beliefs out of these channels, too. They are designed to share information with colleagues, not for social exchanges.
- If sharing graphic images, like crime and accidents, send a warning message first as this will allow colleagues to consider whether they will download the pictures or not; never assume that what does not disturb you will not disturb anyone – each person is different and may be going through situations for which the pictures may be particularly upsetting.
- If no warning is given, every picture, video and audio content shared will be assumed to be fine for use as credible and with no copyright restrictions; if you are just sharing content from elsewhere, say so as it will need to be checked for authenticity and copyright as any other UGC material.
January 2018
Trending
EDITORIAL POLICY
In the ever-changing media landscape, we strive to uphold the time-honoured tenets of responsible journalism: accuracy, fairness, impartiality, integrity, public accountability and respect for our audience.
Our contract with our audience requires keen attention to detail, rigorous verification of facts, use of credible sources and sound editorial judgement.
Editorial employees and freelance journalists working with the newsroom are required to follow the guidelines outlined in this document.
i. Agenda Setting
In addition to reporting aggressively, we must be prepared to set the agenda and push the boundaries of national discourse when this is in the public interest.
ii. Errors
We strive assiduously to be accurate. When we fall short, our Corrections Policy clearly outlines how we will correct the record.
iii. Conflict of interest
Conflict of interest will invariably arise. To keep faith with our audience, GML is obligated to disclose conflicts of interest or any potential conflicts to avoid any appearance of bias
iv. No Political Alignment
As an independent media house, GML and our journalists shall not be aligned with any political party or activist groups. We are duty-bound to ensure diversity of views and positions.
We will strive to ensure that our reporters do not display gender, racial or geographic bias and that our publications and broadcasts foster fairness and defend democracy in Trinidad and Tobago.
We will defend editorial independencein our newsroom. Our publications and broadcasts will conform to established journalistic standards and be guided by our internal style rules.
We will also operate in accordance with a Code of Ethics that protects the confidentiality of sources.
v. Accuracy
An accurate story is one in which all relevant facts are reported.
To meet this standard, reporters and editors must verify the details in their stories to ensure that they are factual, non-defamatory and not libelous.
vi. Balance and Fairness
All reporters and editors must meet the standard of responsible journalism and must practice neutrality and balance in the coverage of all stories.
Journalists must contact all parties involved in a matter for on-the-record interviews to be able to present all sides and must acquire documentation to support any arguments raised in the report.
Journalists must seek to verify information through multiple sources and must attribute all on-record information to the official sources.
Journalists must ensure that interviewees are aware that they will be recorded and agree to be published ‘on the record’. Interviewees may not be aware that Guardian Media operates as a multi-media platform and, therefore, may not know that a television interview will also be converted into a print story.
In the interest of fairness, all individuals or entities involved in a story, and those against whom allegations are beingmade, must be given a chance to comment in a reasonable timeframe before publication or broadcast. Where comments have not been received, we shall clearly inform our audience of the efforts undertaken to obtain their comments.
If obtaining a comment is not possible by our publishing and broadcasting deadlines, and if a story cannot be held, subjects in the story must be contacted expeditiously and given the opportunity to comment in any follow-up story, which will be published at the first opportunity.
If after our best efforts, additional information surfaces that contradict a published story, those facts shall also be reported expeditiously.
At all times, journalists must seek to deal professionally with sensitive matters involving children, victims of domestic violence, rape, crime, migrant/human trafficking activity, suspected terrorist activity, LGBTQI+ issues, etc., including ensuring to protect the identities of the individuals involved unless otherwise specified by them or, in the case of minors, a parent/guardian.
Opinions and commentaries must be identified as such to be distinguished from news stories.
vii. Interviewing and Newsgathering
We will avoid undercover or other surreptitious methods of gathering information unless, after all efforts, the traditional, open methods do not yield information vital to the public interest.
Prior to conducting an interview, journalists must properly identify themselves as representatives of Guardian Media seeking an interview/comment on an incident. It is unacceptable to attain information/interviews by pretending to be someone else.
viii. Anonymity
Our journalists will encourage all sources to get on the record to protect the credibility of our stories.
Unnamed sources will be only used as a last resort and must have the approval of the lead editor. We will reserve anonymity for sources who may face danger, retribution or other harm, have information that cannot be obtained elsewhere, and explain to our audiences why we granted anonymity.
When a request for anonymity is made, we will consider the motives of our sources before making any promises. We will provide reasons for the anonymity.
We will explain as best as we can, who the source is without naming them, for eg, “a Cabinet member” or “an executive directly linked to the agreement”.
We will explain how we got the information from the unnamed source, such as by email, by a phone call, or by an in-person discussion, to help readers better understand and trust how the story was put together.
ix. Good Taste
There are some things the public has a right to know but may not wish to learn from Guardian Media:
Explicit and graphic descriptions or images of nudity or violent crimes such as murder and sexual offences, accidental deaths and suicide, will not be published.
We will not use language to ridicule or highlight someone’s appearance, religious beliefs, sexual orientation, or physical and mental capabilities to cause offence.
When this is unclear, the journalist must seek consent from the Managing Editor.
The “breakfast test” may be useful in deciding whether or not to use a story or photograph. We will ask ourselves if what we are publishing is something you would wish to see in your paper while eating breakfast the following day.
x. Professionalism
Journalists shall ensure that their manner of dress, conduct and communication are appropriate to the occasion. When in doubt, they must consult the editor.
CODE OF ETHICS
The external activities of individuals involved in creating or presenting content for Guardian Media can pose risks to the newsroom’s reputation. These activities may raise questions about our impartiality and independence, potentially undermining our commitment to journalistic integrity.
It is essential that managers, content producers and on-air talent do not compromise their own integrity, as well as the integrity of GML by avoiding inappropriate or competing engagements and commercial interests outside of work.
a. Personal interests
Our private behaviour, as well as our professional behaviour, must not discredit GML's reputation. Editorial staff must adhere to the terms of the Editorial Policy, their employment contracts and other GML and ANSA McAl policies on ethical behaviour.
b. Expressions of Opinion
GML editorial staff must be mindful that the opinions they express may damage GML's reputation as an unbiased source of news. They must refrain from declaring their views on contentious issues in public forums, blogs, social networks, comments pages, petitions, bumper stickers or otherwise. They must not take part in demonstrations in support of causes or movements or contribute to them without the permission of the Managing Editor.
c. Political interests
Editorial staff are expected to be scrupulous in avoiding any participation in political activity, whether they cover politics regularly or not. They may not run for political office or accept political appointments, nor may they perform public relations work for politicians or their groups. Under no circumstances must they donate money to political organisations or political campaigns. They must use great discretion in joining or making contributions to other organisations that may take political stands. The Managing Editor must be informed in writing when a spouse or other close members of an employee's household have any ongoing involvement in political causes, either professionally or personally.
d. Gifts & financial payments
Editorial staff must not accept payments — either honoraria or expenses — from governments, government-funded organizations, groups of government officials, political groups or organisations or from anyone that he or she covers. Editorial staff must not accept gifts or free services from individuals, companies, trade associations or organisations. Items of no real value, for example, pens and notebooks, can be accepted. When in doubt about the value, editorial staff must consult the Managing Editor.
e. Attendance at holiday parties
GML editorial staff must refrain from attending holiday parties hosted by government agencies, political entities and businesses when they are not directly covering the event or using it to gather information for a news story.
f. Business reporting
Journalists who regularly write or edit business news must declare to the Managing Editor if they own stock or have any personal financial investment or involvement with any company, enterprise or industry that they regularly cover. The Managing Editor may determine if it is necessary to attach a footnote to an article, declaring the journalist’s interest in the story being reported on.
g. Sport reporting
Journalists who report on sports must not hold positions within national or international sporting organisations and must declare to the Managing Editor any financial or personal involvement in a team, enterprise or industry that they regularly cover. The Managing Editor may determine if it is necessary to attach a footnote to an article, declaring the journalist’s interest in the story being reported on.
h. Depth of disclosure
Editorial staff must make every effort to ensure that no spouse or other member of their household has investment or business interests that could pose a conflict of interest. Unavoidable cases must be declared to the Managing Editor. Such conflicts could disqualify employees from certain assignments.
i. Favours
Editorial staff must not ask news sources or others they meet in a professional capacity to extend jobs or other benefits to anyone. They also must not offer benefits derived from being a GML employee to news sources.
j. Meals
Staff may accept a meal offered during coverage of a work assignment but must immediately advise the Managing Editor if any compromising requests are made during any such event. Newsroom staff must not accept dinner invitations from business officials, government-funded organisations, groups of government officials, political groups, sporting agencies or organisations that take positions on controversial issues that are not meant for coverage.
k. Discounts
GML editorial staff may accept discounts from companies only if those discounts are standard and offered to other customers.
l. Free tickets
GML editorial staff must not request free tickets to sports, entertainment or other events for anything other than coverage purposes.
m. Advertising
In the interest of impartiality,GMLeditorial staff must not undertake advertising, promotions or endorsements for third parties.
n. Public speaking engagements
Public speaking engagements and other public appearances, such as chairing or speaking at conferences must only be accepted if they do not compromise the authority, impartiality or integrity of presenters or editorial staff. These commitments must not suggest endorsement of any product or service nor imply support for any organisation. The Managing Editor must be consulted before accepting any outside engagements.
o. Media Education
Editorial staff may speak or teach at the invitation of news industry groups and at educational institutions with the approval of the Managing Editor. GML staffers may accept honoraria, with the Managing Editor's approval, for such appearances. We do not normally accept honoraria for routine speeches and panel discussions.
p. Media appearances
Editorial staff may appear on other radio and TV news programmes as panellists asking questions of newsmakers once approved by the Managing Editor.
q. Sport commentary
In some cases, presenters may be contracted for a short period to commentate or host a specific tournament after seeking permission from the Managing Editor. When such permission is granted, care must be taken to ensure it conforms to the guidelines contained in this document.
r. Entertainment videos/content
Editorial staff may be asked at times to appear in music videos, movies, plays, or other entertainment content. The Managing Editor must approve appearances, particularly when such roles are in line with their positions at GML e.g. a reporter or presenter. Such appearance must be in good taste and must not contain language that can put GML in disrepute.
s. Charities and campaign work
Any proposal by editorial staff to work for or be publicly associated with charities and campaigning groups must be referred to the Managing Editor. Special care must be taken with invitations to take part in public appearances, to speak publicly, or to chair charitable events, so that no impression is given of GML's endorsement of one charity over another.
t. Non-GML freelance work
Editorial staff who seek to engage in non-GML freelance work must first receive prior written approval from the Managing Editor.
• Freelance work must not represent a conflict of interest for either the editorial staff member or GML and must be outside of their work hours.
• Staff who wish to use material they accumulate in their GML work - notes, stories, images, video, graphics - for uses other than by GML must seek prior written approval and copyright clearance.
Expenses that arise from non-freelance work will not be the responsibility of GML.
u. Writing Books
GML editorial staff require prior written approval from the Managing Editor to publish a book on any topic. The Managing Editor must consider the sensitivities in that area and whether the book could give rise to a conflict of interest or raise concerns about the integrity or impartiality of the GML.
v. Training & fellowship approvals
Embassies, high commissions, government agencies, corporate entities or other bodies that wish to sponsor GML staff to participate in training courses, fellowships, seminars and other programmes, locally or abroad, must first get the approval of the Managing Editor. GML editorial staff are discouraged from registering for such activities without first getting the approval of the Managing Editor to do so. Participation must conform to the guidelines contained in this document.
CORRECTIONS POLICY
The vision of Guardian Media is to be the leading newsroom in the region, guided by global standards of accuracy and fairness. We are aware that in journalism, mistakes happen. At Guardian Media, we acknowledge our errors and respond expeditiously when they are brought to our attention.
Guardian Media considers an error to be anything published or broadcast that is grammatically or factually wrong, lacks the proper context, or, by its composition, helps to create the wrong impression.
Whenever our editorial department is made aware of errors or inaccuracies, we commit to correcting them in a timely manner. In a correction, clarification or editor's note, our goal is to tell readers, as clearly and quickly as possible, what we got wrong and how we corrected our error.
Readers who wish to alert editors to a correction can email corrections@guardian.co.tt. Online readers can also alert us through our social media inboxes. In cases where journalists in the newsroom identify the error after publication or broadcast, they will work with an editor to make the necessary correction.
Some requests may require more time to determine whether the published or broadcast content was factually or contextually wrong.
Errors can range from typos and misspellings to information that misrepresents the facts.
Irrelevant or incorrect images may also create the need for clarifications or corrections, even if the accompanying script is accurate. In a correction, clarification or editor's note, our goal is to help readers understand how and why an error has been corrected.
Corrections: If we are substantively correcting an article, photo caption, headline, graphic, video or other material, we will promptly publish a correction explaining the change.
Clarifications: When our journalism is factually accurate but gave the wrong impression, the story will be re-edited and a clarification added to the story. A clarification will also be appended if we failed to seek relevant responses and when new reporting has been added to the story.
Editor’s notes: A correction that calls into question the reporting in an article, raises a significant ethical matter or addresses why an article did not meet our own standards, may require an editor’s note explaining how we got it wrong.
When necessary, Guardian Media may note that an error was the result of a production problem or because incorrect information came to Guardian Media from a trusted source, such as wire services, archived material or individuals quoted in our stories.
In correcting errors of libel and defamation, Guardian Media will not repeat the offending statement.
Corrections shall be published on Page 6 of the Guardian Newspaper.
For online only articles, a note about what has been corrected or clarified will be appended to the end of the story.
If a new and important fact arises after a story is published, Guardian Media will explain what has been updated at the end of the article.
Corrections will be made when names and places are misspelled.
During breaking news, stories may require updating to reflect more accurate information. When we make such an update, we will explain these changes.
Guardian Media rarely removes published news content from our online platforms. When we do, the content will be replaced with an editor’s note explaining in detail why the article was removed.
SOCIAL MEDIA POLICY
In recent years, social media has developed into a critical platform for our media organisation. It allows us to connect with new and more audiences locally, regionally and internationally, instantly, for the purposes of information, news, entertainment and general content.
Media organisations benefit from an unlimited audience and sometimes and untapped market, usually not aligned with traditional media. There are also risks associated with the use of social media, especially for those in the media industry.
An inevitable outcome of working in media, especially as a presenter, journalist or editor, is that what is personal and what is professional can be easily blurred by the public and the simplest mistake could diminish your credibility, that of your colleagues and the company.
This applies to all members of staff working for Guardian Media, especially those in News, and across all services including but not limited to Facebook, Twitter, YouTube, Instagram and chat apps like WhatsApp, Line and Snapchat.
Four major social media lines of activity are especially important:
- Personal social media use, not carried out in the name of Guardian Media, though it could well include work-related activity, like newsgathering or reaching out to contributors.
- The social media activity of designated editors, presenters or reporters carried out as part of official Guardian Media News output.
- Official social media activity in the name of our programmes, teams or brands.
- Use of social media as internal communication channels
In addition to the Ansa McAL’s social media policy, this document provides guidance on best practice for staff using social media, what we are expected to do, and the use of content sourced from social media and user generated content in general.
1. Personal social media use
- At all times, the need for care should be applied when using all social media services, regardless of ‘privacy’ settings. Assume anything you do or say can be seen by anyone.
- It is fine to say where you work in bios and ‘About’ sections. Handles, name or main title of your activity shouldn’t include Guardian Media, to avoid giving the impression what you’re doing or saying is part of official Guardian Media output (unless it is - seebelow). You should make clear that any views expressed are personal, and not thoseof Guardian Media.
- Your political preferences or details that can compromise your impartiality as a media member should never to be shared on Social Media. Don't let the informality of social media bring Guardian Media into disrepute or open up questions regarding your ability to provide balanced coverage; social media is also not the place to criticise your colleagues or, indeed, the company – do it directly and in-house, if you want share your views. Don't reveal confidential Guardian Media information, this includes stories you or others are working on.
- Sharing or retweeting material from other people can give the appearance of endorsement by you or by Guardian Media, so context might well be needed. Eg. share news from other local competing media sources may give the impression that your media organisation is not doing enough; or a strongly opinionated/questionable/unsubstantiated comment you ‘like’ or share can put your credibility (and Guardian Media’s) into question.
- Social Media is a networking tool, and media organisations can quickly connect to others. Be polite always and refrain from engaging in public arguments over anything. If you have a social media or other online presence where you feel conflicts of interest are possible, you should discuss it with your line manager.
- Above all, use common sense. Most people will not distinguish between you, the individual, and you, the media personality. Whatever you wouldn’t say on air or write for print or online almost certainly won’t be right for your personal account, either.
- Getting this wrong can bring the company into disrepute, which is a serious matter. But remember that a single ill-thought through social media comment can also irreparably damage your reputation.
2. ‘Official’ social media activity of editors, presenters and correspondents
- Access to the Guardian Media Social Media pages will be officially given to editors, presenters and correspondents to break stories, update developing stories, seek out reaction and user engagement or provide updates on official pages. The label is applied after discussion involving the individuals, their line manager, those responsible for our social media operations and the Head of News, if required.
- Breaking stories can be updated on Social Media, but the full story should reside on the Guardian Media websites. Social Media should be used to push the online stories as it increases the opportunities for users to come to our pages and see more of our content.
Breaking news
- Accuracy is more important than speed. Take the time to verify the information.
- The News desk should always be alerted first with Breaking News stories. Some journalist may have direct access to company pages, please get the approval before posting and all stories should have a clear time stamp for updates.
- We should always post a brief ‘breaking news’ story on our pages and social media as soon as the story is confirmed.
- Once the main story is ready, it should always be posted on the website and then shared on social media, as this helps increase traffic to the website. Our systems allow for direct posting using NEO Direct’s workflow.
- Especially if on duty and covering a story for the organisation, break the story on a Guardian Media official account first and link it to your personal account later, not the other way around.
3. Social media activity for programmes, teams or brands
- There is a carefully thought-out approach to social media activity by Guardian Media brands. Any new activity must not start without very careful consideration and consultation with the most senior manager in News or in Content areas.
- Always follow the specific guidelines for the brand’s social media accounts – what is expected to be posted, how the posts should look and feel, etc.
Social media security
- If you’re running an official social media account, you’re responsible for its security against hacking and other unauthorised use, and you must be familiar with security advice. Critically, always use a secure password, change it often, and don’t store or send it via email.
4. Use of content from social media and User Generated Content -UGC
- Video and stills on the web aren’t ‘in the public domain’ and free for us to use. Alongside or as part of checking for authenticity, permission to use must be sought. The copyright holder probably won’t be the person shown in the content and may not be the person who took it, or distributed it.
- Be aware that using video under the ‘fair dealing’ copyright exception has specific conditions attached, including the timeliness and newsworthiness of the content, the need to make efforts to gain permission, and to credit. Seek advice if you’re unsure. Fair dealing can’t apply to still images.
- We rely on non-professionals sharing their content to help us do our jobs, and must treat them with respect. Give an on-screen credit to the individual who owns the content, unless they ask otherwise.
- Be sure the material is credible. Much is said about ‘fake news’ on social media and the platforms are also full of old material passed as new or footage of past events – in different locations – promoted as relevant to a current story. If you can’t confirm the veracity of the material, do not use it.
- It’s fine to approach potential contributors on social media from either Guardian Media branded or personal accounts, although in some situations the latter might be inappropriate.
- Always being polite to potential contributors is a given; but also, bear in mind they may be feeling vulnerable or distressed. It’s normally best to move such conversations to private channels (such as direct or instant messaging, or email) as quickly as possible.
- Never encourage users to put their own lives at risk for reports, video shots or audio recordings; when considering using material clearly obtained with a high degree of risk, discuss with your relevant editor as we may not want to encourage irresponsible behaviour.
- Some users may request payment for the content; we normally do not agree to payments and, should we agree to do so, it must be approved by the Head of News.
5. Use of social media as internal communications tool
- Given how most of us have mobile devices and use social media communication tools like Whatsapp or Telegram, these can be useful tools for us to share information internally.
- When using groups set up to share information amongst colleagues, use the same principles we must apply to public channels.
- This is particularly important when it comes to politeness and respect to colleagues and the need to be careful with what you write.
- Always treat these channels as potentially disclosable, even more so if it’s a big group, as your comment can be taken out of context if used elsewhere.
- Keep your personal interests and beliefs out of these channels, too. They are designed to share information with colleagues, not for social exchanges.
- If sharing graphic images, like crime and accidents, send a warning message first as this will allow colleagues to consider whether they will download the pictures or not; never assume that what does not disturb you will not disturb anyone – each person is different and may be going through situations for which the pictures may be particularly upsetting.
- If no warning is given, every picture, video and audio content shared will be assumed to be fine for use as credible and with no copyright restrictions; if you are just sharing content from elsewhere, say so as it will need to be checked for authenticity and copyright as any other UGC material.
January 2018