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Monday, August 25, 2025

Excellent takes shopping online

by

20140717

Ex­cel­lent Stores' new on­line store in­tends to make cus­tomers' shop­ping eas­i­er com­pared to tra­di­tion­al shop­ping where cus­tomers face traf­fic and long lines, said Alex Siu Chong, cor­po­rate con­troller, Ex­cel­lent Stores Ltd.

"With the in­creased de­mands of our con­sumers and their lifestyle, Ex­cel­lent Stores is de­ter­mined to pro­vide a more con­ve­nient shop­ping ex­pe­ri­ence for our busy and ever grow­ing pop­u­la­tion, an ex­pe­ri­ence that T&T has yet to ful­ly es­tab­lish. We care­ful­ly con­sid­ered T&T's on­go­ing is­sues of long in stores lines, high­way traf­fic and to avoid miss­ing store clos­ing times when mak­ing the on­line shop de­ci­sion.

To Ex­cel­lent Stores, our cus­tomers' needs and con­ve­nience are first pri­or­i­ty and we are proud to add this valu­able ser­vice avail­able to our lo­cals and their fam­i­ly and friends abroad," he told the Guardian yes­ter­day.

Ex­cel­lent Stores soft launched its first on­line shop­ping site Ju­ly 10 to cap­ture feed­back from its con­sumers via so­cial me­dia and in stores. The fam­i­ly-owned chain of de­part­ment stores plans to fol­low through with a pub­lic launch on Au­gust 1 of­fer­ing an on­line pro­mo­tion and through oth­er chan­nels of me­dia.Sui Chong de­scribed Ex­cel­lent Stores' on­line shop­ping as"rev­o­lu­tion­ary and in­no­v­a­tive" in T&T.

"Ex­cel­lent Stores is now of­fer­ing cus­tomers their new on­line shop­ping ex­pe­ri­ence. This rev­o­lu­tion­ary ser­vice will pro­vide cus­tomers with ex­cel­lent brands at ex­cel­lent prices, now at the click of a but­ton."The Ex­cel­lent team has worked tire­less­ly to re­build the en­tire Web site around a fresh, mod­ern look and with the op­tion to fil­ter by brand or cat­e­go­ry, prod­uct search is made easy and sim­ple."

He said al­though there is al­ready on­line shop­ping in T&T, the dif­fer­ence with Ex­cel­lence Stores is that it is the first to of­fer in­ter­na­tion­al­ly recog­nised brands.

"We of­fer brands with af­ford­able pric­ing, two con­ve­nient ship­ping op­tions with­in two to four busi­ness days of plac­ing the or­der and leg­endary cus­tomer ser­vice. We de­vel­oped our on­line store to not on­ly meet the needs of our T&T con­sumers, but to pro­vide fam­i­ly and friends from over­seas a con­ve­nient re­source to pur­chase and de­liv­er items to any­one who re­sides with­in T&T. This lev­el of ser­vice is def­i­nite­ly break­ing new ground."

To mark its launch, Ex­cel­lent Stores is of­fer­ing an open­ing spe­cial of 15 per cent off on­line pur­chas­es from Au­gust 1 to 31.For per­sons who are un­fa­mil­iar with on­line shop­ping, Ex­cel­lent Stores has giv­en three steps.

Step 1: Ac­cess the Web site at www.ex­cel­lentstorestt.com

Step 2: Search the prod­uct and se­lect

Step 3: Add to cart and check out us­ing se­cure pay­ment pow­ered by First At­lantic Com­merce.

The cus­tomer's or­der will then be processed and shipped with­in two to four work­ing days or col­lect­ed at a store lo­ca­tion of their choice.Siu Chong said cus­tomers can al­so en­joy free in-store pick-up at any Ex­cel­lent Stores Branch, flat rate ship­ping of $30 on TTPost de­liv­er­ies and a ready-to-as­sist cus­tomer care hot­line.Al­so, mem­bers can re­view their pre­vi­ous Or­der His­to­ry, Wish list and up­date ac­count in­for­ma­tion.He promis­es cus­tomers that buy­ing on­line is safe.

"We have part­nered with Sco­tia­bank and First At­lantic Com­merce so that our cus­tomers are able to se­cure­ly pay us­ing Visa or Mas­ter­Card to pay for their on­line or­ders di­rect­ly af­ter check­ing out. Sco­tia­bank has been in the e-com­merce busi­ness for over 14 years lo­cal­ly, and First At­lantic Com­merce is a se­cure, in­ter­na­tion­al on­line pay­ment gate­way that of­fers our cus­tomers a risk-free shop­ping ex­pe­ri­ence," Siu Chong said.


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