Busi­ness process out­sourc­ing com­pa­ny Bill Gosling Out­sourc­ing (BGO) has deep­ened its in­vest­ment in Trinidad and To­ba­go with the open­ing of a new pur­pose-built of­fice in Trinci­ty, bring­ing 200 jobs to east Trinidad and sig­nalling plans for fur­ther ex­pan­sion.

The Cana­di­an-head­quar­tered com­pa­ny of­fi­cial­ly opened its op­er­a­tions at Lega­cy Cen­tre on June 24, mark­ing an­oth­er mile­stone for the coun­try’s grow­ing busi­ness process out­sourc­ing (BPO) in­dus­try, which has been po­si­tion­ing it­self as an al­ter­na­tive nearshore des­ti­na­tion for North Amer­i­can com­pa­nies.

BGO first es­tab­lished op­er­a­tions in Port-of-Spain in 2022 af­ter ex­plor­ing in­vest­ment op­por­tu­ni­ties in T&T the pre­vi­ous year.

Since then, it has ex­pand­ed its lo­cal foot­print, with the move in­to its own fa­cil­i­ty re­flect­ing a longer-term com­mit­ment to the mar­ket.

Se­nior vice pres­i­dent of Op­er­a­tions Natasha Singh said the de­ci­sion to ex­pand went be­yond in­fra­struc­ture and ge­og­ra­phy, point­ing in­stead to the qual­i­ty of the lo­cal work­force.

“From my very first trip here, I knew Trinidad was spe­cial. Not just for the in­fra­struc­ture, not just for the ge­og­ra­phy, but for the peo­ple.

“The warmth, the dri­ve, the cre­ativ­i­ty, and the pride Trinida­di­ans car­ry in every­thing they do. That en­er­gy is con­ta­gious, and it is ex­act­ly what Bill Gosling Out­sourc­ing is built on,” Singh said.

She said the com­pa­ny in­tends to con­tin­ue in­vest­ing in the coun­try by cre­at­ing long-term ca­reer op­por­tu­ni­ties and de­vel­op­ing lo­cal tal­ent.

“We are here to in­vest, to cre­ate ca­reers, to de­vel­op tal­ent, and to be a com­pa­ny that Trinidad is proud to have. That is the stan­dard we will hold our­selves to,” Singh added.

The ex­pan­sion comes as T&T con­tin­ues to push for greater di­ver­si­fi­ca­tion away from the en­er­gy sec­tor by at­tract­ing in­vest­ment in glob­al­ly trad­ed ser­vices, in­clud­ing cus­tomer ex­pe­ri­ence man­age­ment, shared ser­vices, and busi­ness process out­sourc­ing.

Chief ex­ec­u­tive of­fi­cer of Glob­al Trinidad and To­ba­go, Sek­ou Al­leyne, said BGO’s ex­pan­sion demon­strates the coun­try’s con­tin­ued ap­peal to in­ter­na­tion­al in­vestors seek­ing a com­pet­i­tive nearshore lo­ca­tion.

He point­ed to T&T’s ed­u­cat­ed work­force, Eng­lish-lan­guage pro­fi­cien­cy, com­pet­i­tive op­er­at­ing costs, re­li­able telecom­mu­ni­ca­tions in­fra­struc­ture, and ge­o­graph­ic prox­im­i­ty to North Amer­i­ca as key ad­van­tages that con­tin­ue to at­tract com­pa­nies in the out­sourc­ing sec­tor.

“The open­ing of this fa­cil­i­ty demon­strates what can be achieved when pri­vate-sec­tor am­bi­tion, pub­lic-sec­tor sup­port, and lo­cal tal­ent come to­geth­er around a shared vi­sion for growth,” Al­leyne said.

He added that BGO’s con­tin­ued in­vest­ment re­in­forces T&T’s po­si­tion as a com­pet­i­tive des­ti­na­tion for busi­ness ser­vices while cre­at­ing mo­men­tum that could at­tract ad­di­tion­al in­vest­ment in­to both the out­sourc­ing in­dus­try and the wider econ­o­my.

The sec­tor has gained in­creas­ing in­ter­na­tion­al recog­ni­tion in re­cent years. In 2024, Port-of-Spain was ranked fifth among the top ten busi­ness process out­sourc­ing des­ti­na­tions in Latin Amer­i­ca and the Caribbean in the Nearshore Val­ue In­dex, re­flect­ing grow­ing in­ter­est from com­pa­nies seek­ing ser­vice cen­tres clos­er to North Amer­i­can mar­kets. The lat­est in­vest­ment al­so adds to a pipeline of in­ter­na­tion­al com­pa­nies es­tab­lish­ing or ex­pand­ing op­er­a­tions in T&T’s ser­vices sec­tor, where gov­ern­ment agen­cies have been seek­ing to po­si­tion the coun­try as a re­gion­al hub for high-val­ue busi­ness ser­vices.

With 200 em­ploy­ees al­ready op­er­at­ing from its new Trinci­ty lo­ca­tion and fur­ther ex­pan­sion planned, BGO’s lat­est in­vest­ment rep­re­sents an­oth­er vote of con­fi­dence in T&T’s abil­i­ty to com­pete for in­ter­na­tion­al­ly mo­bile ser­vice-sec­tor in­vest­ment while cre­at­ing skilled em­ploy­ment op­por­tu­ni­ties for lo­cal work­ers.