The COVID-19 pandemic has fast-tracked digital transformation for most businesses and it was no different for the T&TEC as they had to work out how to maintain operations safely during the pandemic.
The company required a single reliable communication solution that would allow them to offer the level of service their customers’ deserve.
This meant a PBX environment, which offered the ability for remote workers to maintain customer service relations; fixed pricing structure and unlimited data; internet as a facilitator across all locations; and 24/7 technical support.
“Through the introduction of hosted PBX by Digicel Business, we foresee expanded growth in areas such as ICT support, software development, mobile device management and smart systems. We were particularly impressed by the Digicel FreshDesk Portal, providing us the security of round-the-clock technical support,” Navin Rampersad, TTEC’s Communications Engineer said.
The collaboration between Digicel Business and the T&TEC offered hosted PBX and mobile services for remote workers, underpinned by a robust network which enabled their continued operations and the fulfilment of their promise of superior customer service. Digicel’s 24-hour support ensures they remain always on and always connected.
Tom Carson, Digicel Group Chief Business Officer, said: “It was easy enough for us to understand what T&TEC needed, because it was similar to our own transition during the pandemic. As a provider of essential services, we know how important it is to be always on and always available and the long-term vision of the T&TEC is one that we share. We worked with them to ensure that they could benefit from reliable communication between remote workers and customers.”
Over the years, the T&TEC has established itself as one of the most technologically advanced companies in the Caribbean, consistently meeting the demands of its residential and commercial customers, while simultaneously being a driving force behind the success of the energy sector – the powerhouse behind T&Ts economy.