Kalain Ho­sein

Re­porter

kalain.ho­sein@guardian.co.tt

Dig­i­cel is giv­ing cus­tomers af­fect­ed by Tues­day’s out­age free da­ta as a make good, af­ter suc­cess­ful­ly com­plet­ing the restora­tion of all its ser­vices in south and cen­tral Trinidad.

In a re­lease yes­ter­day, Dig­i­cel said emer­gency re­pair teams worked in­to the wee hours of yes­ter­day, splic­ing, re­plac­ing and re-run­ning new ca­bles af­ter the ex­ist­ing in­fra­struc­ture was torn down by a tow­er­ing ve­hi­cle cross­ing an in­ter­sec­tion in cen­tral Trinidad on Mon­day.

The out­age, which af­fect­ed Dig­i­cel+ and Dig­i­cel mo­bile ser­vices, last­ed sev­er­al hours and led to the clo­sure of sev­er­al busi­ness­es across south and cen­tral Trinidad.

In the re­lease, Dig­i­cel said, “As a good­will ges­ture to its mo­bile cus­tomers who pur­chased 1-Day Pre­paid Plans but were un­able to en­joy the full val­ue of their plans be­cause of the dis­rup­tion, Dig­i­cel has giv­en them a free 1-Day Plan.”

It added, “Ad­di­tion­al­ly, Dig­i­cel has giv­en its longer du­ra­tion Pre­paid Plan buy­ers and its Con­sumer Post-paid cus­tomers 5GBs of free da­ta un­til Jan 25th at 11.59 pm. Con­sumer Post-paid Talk & Text cus­tomers re­ceived 50 free ad­di­tion­al Any­where min­utes as part of this ges­ture.”

For Dig­i­cel+ cus­tomers af­fect­ed, the com­pa­ny said they can al­so look out for some­thing spe­cial com­ing their way, as the brand de­liv­ers on “its promise of trans­paren­cy and pro­vid­ing the best net­work ex­pe­ri­ence”.