Digicel says it will lay off 126 local employees, according to a release from the company.
Digicel says the layoffs come as the company is transitioning its Trinidad Consumer Contact Centre to a consolidated regional centre of excellence in Jamaica.
The company also announced that its Regional Corporate Contact Centre will be consolidated as well, into a centre of excellence based in Trinidad and Tobago.
According to the release, the company engaged several third-party customer contact-centre operators and is in discussions with them to absorb the affected employees into their operations in the coming weeks.
Digicel says it also plans to provide EAP services and special transition workshops, to help employees with job-seeking skills.
Guardian Media understands the news was given to employees this morning (March 27, 2023).
Digicel CEO, Abraham Smith, stated:
“As a company, we are forever grateful for the contributions of our Contact Centre Agents and recognize their commitment to providing excellent service as our customers’ first point of contact. It is no secret that the Call Centre has been the heartbeat of our customer operations for 17 years, with many people throughout the business starting their journey there. It has been a great source of energy and vibrancy for the company, and we will work toward keeping that spirit alive in all that we do.”
He added: “While this decision was not taken lightly, we firmly believe that this move will benefit our customers and the company in the long-run, as this consolidation will streamline our operations and reduce cost, which will ultimately help us to continue to be a competitive and sustainable business.”
This is a developing news story which will be updated as more information comes to hand.