KE­JAN HAYNES

Dig­i­cel says it will lay off 126 lo­cal em­ploy­ees, ac­cord­ing to a re­lease from the com­pa­ny.

Dig­i­cel says the lay­offs come as the com­pa­ny is tran­si­tion­ing its Trinidad Con­sumer Con­tact Cen­tre to a con­sol­i­dat­ed re­gion­al cen­tre of ex­cel­lence in Ja­maica.

The com­pa­ny al­so an­nounced that its Re­gion­al Cor­po­rate Con­tact Cen­tre will be con­sol­i­dat­ed as well, in­to a cen­tre of ex­cel­lence based in Trinidad and To­ba­go.

Ac­cord­ing to the re­lease, the com­pa­ny en­gaged sev­er­al third-par­ty cus­tomer con­tact-cen­tre op­er­a­tors and is in dis­cus­sions with them to ab­sorb the af­fect­ed em­ploy­ees in­to their op­er­a­tions in the com­ing weeks.

Dig­i­cel says it al­so plans to pro­vide EAP ser­vices and spe­cial tran­si­tion work­shops, to help em­ploy­ees with job-seek­ing skills.

Guardian Me­dia un­der­stands the news was giv­en to em­ploy­ees this morn­ing (March 27, 2023).

Dig­i­cel CEO, Abra­ham Smith, stat­ed:

“As a com­pa­ny, we are for­ev­er grate­ful for the con­tri­bu­tions of our Con­tact Cen­tre Agents and rec­og­nize their com­mit­ment to pro­vid­ing ex­cel­lent ser­vice as our cus­tomers’ first point of con­tact. It is no se­cret that the Call Cen­tre has been the heart­beat of our cus­tomer op­er­a­tions for 17 years, with many peo­ple through­out the busi­ness start­ing their jour­ney there. It has been a great source of en­er­gy and vi­bran­cy for the com­pa­ny, and we will work to­ward keep­ing that spir­it alive in all that we do.”

He added: “While this de­ci­sion was not tak­en light­ly, we firm­ly be­lieve that this move will ben­e­fit our cus­tomers and the com­pa­ny in the long-run, as this con­sol­i­da­tion will stream­line our op­er­a­tions and re­duce cost, which will ul­ti­mate­ly help us to con­tin­ue to be a com­pet­i­tive and sus­tain­able busi­ness.”

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This is a de­vel­op­ing news sto­ry which will be up­dat­ed as more in­for­ma­tion comes to hand.