Is­land eT­ick­ets has con­firmed that three of the head­line per­form­ers ad­ver­tised for the One Caribbean Mu­sic Fes­ti­val did not per­form.

The com­pa­ny, which served as the tick­et­ing plat­form for the event, said it felt “deeply dis­ap­point­ed” that the ex­pe­ri­ence de­liv­ered failed to match what was pro­mot­ed to the pub­lic.

“We have con­duct­ed a thor­ough re­view of the One Caribbean Mu­sic Fes­ti­val and can now con­firm that three of the head­line per­form­ers who were ad­ver­tised to ap­pear did not per­form,” the state­ment read.

“In line with our Mer­chant Ser­vice Agree­ment and in­ter­nal poli­cies, we have de­ter­mined that the dif­fer­ences be­tween the ad­ver­tised event and what oc­curred are sig­nif­i­cant.”

As a re­sult, Is­land eT­ick­ets will is­sue full re­funds to all pa­trons who pur­chased tick­ets through its plat­form.

The com­pa­ny thanked cus­tomers for their un­der­stand­ing and con­tin­ued sup­port.