WASA has responded to Steve Campbell’s concern with respect to the extended delay in addressing their compensation claim for damages that resulted from ruptured sewer and water lines at their Orchid Gardens HDC home, Pleasantville, in January 2021.
The story was first carried in the Guardian Newspaper.
WASA said in a statement, both the Minister of Public Utilities, Marvin Gonzales as well as the Authority requested some time in order to make inquiries to determine what in fact occurred.
"WASA has conferred with the HDC on the matter and both organisations have committed to ensuring that the Campbell’s claim will be assessed and addressed within the coming week. It is to be noted that the claim is being handled by WASA’s Insurance Provider," the statement said.
WASA says its investigation into the matter revealed that the plumbing at Campbell’s home was not built to accepted standards and the Authority has launched a full investigation to ascertain who constructed the building and who granted the approvals. The statement read, "What has been discovered is that Mr. Campbell’s house was built on top of the pipeline infrastructure, which design ought not to have received WASA’s approval and should not have been constructed in that manner."
Chairman Ravi Nanga said: “Based on what has been discovered, we need to determine how this was allowed to occur? Our systems need to be sufficiently robust to ensure that things like this do not occur and responsible parties will be held accountable. Moving forward we have launched our e-platform, which we hope will prevent such occurrences.”
Nanga said a thorough investigation will be conducted in collaboration with the HDC to examine the integrity of the existing infrastructure and, if there were breaches of the regulations, identify and take appropriate action to deal with the responsible parties, both within WASA and on the side of the contractor.
