In an interview with Anita Elberse (2012), “Ferguson’s Formula,” Sir Alex Ferguson discussed his eight leadership principles that formed the core of his strategy that made Manchester United one of the most successful football clubs in the world.
1 The Foundation
Ferguson's strategy focused on building a club from the ground. “I wanted to build from the bottom…in order to create fluency and continuity of supply to the first team…the players all grow up together, producing a bond that, in turn, creates a spirit.” “Building a club brings stability and consistency…[the] youth development efforts ended up leading to many of our success in the 1990s and early 2000s.” For him, the role of the manager is to provide “technical skills, make them winners, make them better people, and they can go anywhere in life.”
2 Rebuild your team
He stated “The goal was to evolve gradually, moving older players out and younger players in…who did we have coming through, and were there signs that existing players were getting older? If you see the change, the deterioration, you have to ask yourself what things are going to be like two years ahead.”
3 Set high standards- everyone is accountable
Ferguson emphasized the importance of standards by stating, “everything we did was about maintaining the standards we had set as a football club- this applied to all my team building and all my team preparation, motivational talks, and tactical talks.” “We never allowed a bad training session. What you see in training manifests itself on the game field….so every training session was about quality…it was about intensity, concentration, speed high level of performance.”
He expected more from his iconic players. he believed their superstar egos were not a problem but an asset as winning motivated them to work harder. As such “Ronaldo, Beckham. Giggs, Scholes, and others [were] out there practicing for hours. I would have to chase them in…. they realised being a Manchester United player is not an easy job.”
4 Firm handle on control
maintaining control was critical to the success of Manchester United. Ferguson believed the club was bigger than the players even though some were the best in the world. If players were negatively affecting the stability of the team dressing-room, team performance, and other players and staff then “you have to cut their cord,” there is “absolutely no other way".
“It is important to have confidence in yourself to make a decision and to move on once you have. It is not about looking for adversity or for opportunities to prove power; it’s about having control and being authoritative when issues do arise.”
5 Effective communication in the moment
Ferguson notes that “few people get better with criticism; most respond to encouragement instead…for a player-for any human being- there is nothing better than hearing 'Well done'.”
However, at the same time, he believed that “reprimand was important” and it took place immediately after the match in the dressing room. Additionally, he did not believe in “criticising a player forever".
“I would tell them that having a work ethic is very important…I would remind them that it is trust in one another, not letting their mates down, that helps build the character of a team.”
During half-time, the conversation varied according to the state of the game. “When you are winning… [the focus is on] concentrating, not getting complacent and the small things you can address.” However, when the team was behind or not performing to expectations he notes, “You have to make an impact…I liked to focus on our team and our strengths, but you have to correct why you are losing [not playing to standard].”
6 Prepare to win
“I expected to win every time we went out there. Even if five of the most important players were injured, I expected to win... once we stepped onto the pitch before a game, I was confident that the players were prepared and ready to play because everything had been done before they walked out onto the pitch.” He described himself as a ‘risk taker,’ he preferred “to lose 1-3 if it meant we’d given ourselves a good chance to draw or to win.”
7 Observation and delegation
“I do not think many people fully understand the value of observation as a critical part of my management skills. The ability to see things is key, more specifically, the ability to see things you do not expect to see.”
8 Adapting
He believed that “you control change by accepting it". It involves “having confidence in the people you hire. The minute staff members are employed you have to trust that they are going to do their jobs. If you micromanage and tell people what to do, there is no point in hiring them. The most important thing is not to stagnate. I [once] said to David Gill [former chief executive, of Manchester Utd], 'The only way we can keep players at Manchester United is if we have the best training ground in Europe'.” That is when we kick-started the medical centre. We can’t sit still.”
“I treated every success as my first. My job was to give us the best possible chance of winning. That is what drove me.”
