The Telecom­mu­ni­ca­tions Au­thor­i­ty of T&T (TATT) has not­ed a let­ter from San­dra Joseph of D'Abadie in the June 20 Guardian, head­ed "Tele­phone bills be­ing in­flat­ed." Please note that un­der Sec­tion 18 of the Telecom­mu­ni­ca­tions Act 2001, TATT is re­quired to in­ves­ti­gate com­plaints by users of tele-com­mu­ni­ca­tions and broad­cast­ing net­works. There­fore con­sumers who are dis­sat­is­fied with the out­come of com­plaints made to these providers may con­tact TATT in any of the fol­low­ing ways:

Call 800-TATT (800-8288).

Com­plete and sub­mit an on-line Con­sumer Com­plaint Form, via TATT's Web site at tatt.org.tt/Com­plaints.as­px.

Sub­mit a com­plaint via let­ter or e-mail to in­fo@tatt.org.tt.

Sub­mit a Con­sumer Com­plaint Form to TATT via fax, post, e-mail or by hand to: The of­fice of TATT, #5 Eighth Av­enue Ex­ten­sion, Off Twelfth Street, Barataria.

Or to TATT's ser­vice fa­cil­i­ty in To­ba­go: Man­age­ment Ser­vices Unit, Of­fice of the Chief Sec­re­tary, To­ba­go House of As­sem­bly, Quar­ters #34, Calder Hall Road, Scar­bor­ough. Com­plaint forms can be ob­tained from: TATT's Web site (tatt.org.tt), TTPost out­lets through­out T&T, TATT's Barataria of­fice, TATT's ser­vice fa­cil­i­ty in To­ba­go.

Com­plaints may be made about a va­ri­ety of ser­vice re­lat­ed is­sues such as wrong­ful dis­con­nec­tion, de­layed in­stal­la­tion, qual­i­ty of ser­vice, billing is­sues, loss of ser­vice and de­fec­tive equip­ment. These com­plaints can per­tain to the fol­low­ing ser­vices: fixed line tele­phone, mo­bile tele­phone, In­ter­net, da­ta, ca­ble tele­vi­sion, satel­lite tele­vi­sion, non-sub­scrip­tion tele­vi­sion and ra­dio. TATT will li­aise with the ser­vice provider on be­half of the con­sumer to seek to have the mat­ter re­solved.

Cheryl John­son

Se­nior Man­ag­er, Com­mu­ni­ca­tions,

Pub­lic Re­la­tions and Con­sumer Af­fairs