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Tuesday, July 15, 2025

Digicel phases out select bundles as it announces price adjustment

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922 days ago
20230104
File photo: A number of persons line up at Digicel to pay their bills at C3 Centre, Corinth, San Fernando.

File photo: A number of persons line up at Digicel to pay their bills at C3 Centre, Corinth, San Fernando.

KRISTIAN DE SILVA

Sev­er­al Dig­i­cel+ cus­tomers will see an in­crease in their bills from Feb­ru­ary af­ter the com­pa­ny an­nounced it would be phas­ing out se­lect bun­dles.

“Over the past year, our Dig­i­cel Team has been im­prov­ing sup­port for our cus­tomers’ rapid­ly chang­ing needs as they tran­si­tioned to hy­brid work­ing mod­els. As you can imag­ine, cus­tomers to­day re­quire even more re­li­able and pow­er­ful in­ter­net, faster speeds, a wider range of en­ter­tain­ment prod­ucts that com­ple­ment their new dig­i­tal lifestyles and sim­pler ways for them to choose bun­dles that of­fer the best val­ue,” Dig­i­cel stat­ed in a no­tice yes­ter­day.

As such, from Feb­ru­ary 1, Dig­i­cel stat­ed it will be mi­grat­ing all of its Va­ri­ety 100 and 150 Bun­dle sub­scribers to one stream­lined pack­age called the Va­ri­ety 200 Bun­dle, where cus­tomers will now have a min­i­mum band­width speed of 200 Mbps.

“Ad­di­tion­al­ly, cus­tomers would al­so gain ac­cess to nine ad­di­tion­al chan­nels, which in­cludes HBO pre­mi­um con­tent and the right to use HBO­Max,” Dig­i­cel stat­ed.

“This bun­dle al­so in­cludes Dis­ney+ ac­cess, a fi­bre phone with 100 Any­where Min­utes and the avail­abil­i­ty of 200 hours of record­ings. As we con­tin­ue our im­prove­ments, it has be­come nec­es­sary to make some ad­just­ments to our ex­ist­ing rates in or­der to meet the in­creased costs that come with pro­vid­ing these en­hance­ments. As a re­sult, we ad­vise that ef­fec­tive Feb­ru­ary 1, 2023 your new base sub­scrip­tion will be $55,” it stat­ed.

In June 2021, Dig­i­cel up­grad­ed all of its sub­scribers to a min­i­mum broad­band speed of 100 Mbps and rolled out a new Smart WiFi so­lu­tion to as­sist larg­er house­holds in get­ting a more sta­ble in­ter­net con­nec­tion through­out the en­tire home.

The cost of the Va­ri­ety 100 bun­dle was stat­ed as $515 then. The Va­ri­ety 150 bun­dle was $565.

On June 15 last year, the cost of those bun­dles in­creased to $520 and $570, re­spec­tive­ly.

Asked about the rea­son be­hind the in­crease Dig­i­cel stat­ed:

“It is best prac­tice to con­stant­ly re­view prod­uct of­fer­ings to en­sure that they con­tin­ue to meet the needs of cus­tomers. Over the past year, our cus­tomers’ needs have rapid­ly changed as they tran­si­tioned to hy­brid work­ing mod­els and con­tin­ued on­line school­ing. Cus­tomers now re­quest sim­pli­fied choic­es of bun­dles that give the best val­ue, a wider range of en­ter­tain­ment, and more pow­er­ful and re­li­able in­ter­net with even faster speeds. Back in 2015 when we launched our Fi­bre To The Home (FT­TH) ser­vice, pack­ages of­fered min­i­mum speeds of just 30 Mbps but now with this new bun­dle, cus­tomers are get­ting min­i­mum speeds of 200 Mbps to fur­ther com­ple­ments their dig­i­tal lifestyles.”

Dig­i­cel stat­ed that these were all fac­tors con­tribut­ing to the launch of the new bun­dles.

“Dig­i­cel+ of­fers a wide range of pack­ages, from in­ter­net on­ly to bun­dled pack­ages in­clu­sive of sev­er­al ser­vices. For ex­am­ple, we have a bun­dled Smart Home Con­nect plan that in­cludes- IPTV, in­ter­net, phone, smart WiFi and our smart home se­cu­ri­ty suite. The new Va­ri­ety 200 Bun­dle is just one of many pack­ages avail­able, with sev­er­al oth­er pack­ages both above and be­low this price point,” Dig­i­cel stat­ed.

Dig­i­cel stat­ed that there are still sep­a­rate in­ter­net and TV pack­ages avail­able as op­tions to cus­tomers.

“Yes, Dig­i­cel+ con­tin­ues to pro­vide a tru­ly cus­tomised ex­pe­ri­ence for cus­tomers. This in­cludes the abil­i­ty to se­lect sev­er­al of our ser­vices as stand-alone plans,” it stat­ed.


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