Lever­ag­ing the in­no­v­a­tive tech­nol­o­gy of its par­ent com­pa­ny CE­MEX, Trinidad Ce­ment Lim­it­ed is now giv­ing cus­tomers the op­por­tu­ni­ty to have re­al time ac­cess to view­ing their de­liv­ery sta­tus. This can now be done from their cell­phones or per­son­al de­vices/com­put­ers us­ing a sim­ple web­site. This ser­vice is be­ing pro­vid­ed as part of the com­pa­ny’s en­hanced val­ue of­fer to cus­tomers es­pe­cial­ly with­in the cur­rent COVID changes.

The Ce­mex Track Tool al­lows cus­tomers to view the lo­ca­tion of their or­der with the click of a but­ton. Michelle Bis­soon, Group Process & IT Co­or­di­na­tor says, “CE­MEX TRACK will in­crease ef­fi­cien­cy in these chal­leng­ing times. By a few sim­ple clicks, our cus­tomers can now track their prod­uct, giv­ing them a vi­su­al of the de­liv­ery truck’s lo­ca­tion. We are us­ing in­no­va­tion and CE­MEX glob­al ex­pe­ri­ence to con­tin­ue adding val­ue to our cus­tomers.”

Nav­i­gat­ing the COVID-19 pan­dem­ic re­quired find­ing more in­no­v­a­tive ways to en­gage cus­tomers and im­prov­ing the ease of do­ing busi­ness, Coun­try Man­ag­er, Guiller­mo Ro­jo ex­plained, “This tool al­lows the com­pa­ny to pro­vide re­al time in­for­ma­tion that is crit­i­cal to our clients in a trans­par­ent man­ner, it will im­prove the way our cus­tomers do busi­ness with us. Cur­rent­ly the tool has been im­ple­ment­ed for ce­ment cus­tomers and it is ex­pect­ed that con­crete cus­tomers will be able to track their de­liv­ery as ear­ly as Jan­u­ary 2021.”

Trinidad Ce­ment Lim­it­ed’s (TCL) said its com­mit­ment is to con­tin­u­ous im­prove­ment and re­defin­ing how val­ue is de­liv­ered to clients, is ev­i­denced by our in­no­v­a­tive so­lu­tions and world class prac­tices.