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Thursday, July 17, 2025

TCL launches portal to allow customers to track their cement deliveries online

by

Curtis Williams
1660 days ago
20201230
Bags of cement rolls off the production line at TCL.

Bags of cement rolls off the production line at TCL.

RISHI RAGOONATH

Lever­ag­ing the in­no­v­a­tive tech­nol­o­gy of its par­ent com­pa­ny CE­MEX, Trinidad Ce­ment Lim­it­ed is now giv­ing cus­tomers the op­por­tu­ni­ty to have re­al time ac­cess to view­ing their de­liv­ery sta­tus. This can now be done from their cell­phones or per­son­al de­vices/com­put­ers us­ing a sim­ple web­site. This ser­vice is be­ing pro­vid­ed as part of the com­pa­ny’s en­hanced val­ue of­fer to cus­tomers es­pe­cial­ly with­in the cur­rent COVID changes.

The Ce­mex Track Tool al­lows cus­tomers to view the lo­ca­tion of their or­der with the click of a but­ton. Michelle Bis­soon, Group Process & IT Co­or­di­na­tor says, “CE­MEX TRACK will in­crease ef­fi­cien­cy in these chal­leng­ing times. By a few sim­ple clicks, our cus­tomers can now track their prod­uct, giv­ing them a vi­su­al of the de­liv­ery truck’s lo­ca­tion. We are us­ing in­no­va­tion and CE­MEX glob­al ex­pe­ri­ence to con­tin­ue adding val­ue to our cus­tomers.”

Nav­i­gat­ing the COVID-19 pan­dem­ic re­quired find­ing more in­no­v­a­tive ways to en­gage cus­tomers and im­prov­ing the ease of do­ing busi­ness, Coun­try Man­ag­er, Guiller­mo Ro­jo ex­plained, “This tool al­lows the com­pa­ny to pro­vide re­al time in­for­ma­tion that is crit­i­cal to our clients in a trans­par­ent man­ner, it will im­prove the way our cus­tomers do busi­ness with us. Cur­rent­ly the tool has been im­ple­ment­ed for ce­ment cus­tomers and it is ex­pect­ed that con­crete cus­tomers will be able to track their de­liv­ery as ear­ly as Jan­u­ary 2021.”

Trinidad Ce­ment Lim­it­ed’s (TCL) said its com­mit­ment is to con­tin­u­ous im­prove­ment and re­defin­ing how val­ue is de­liv­ered to clients, is ev­i­denced by our in­no­v­a­tive so­lu­tions and world class prac­tices. 


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