In the face of heavy criticism against Telecommunications Services of T&T (TSTT), regarding poor service at Beyonc�'s I Am Concert, the state-owned company plans to correct its wrongs by undertaking a review. TSTT's manager of media relations Graeme Suite gave this assurance yesterday, as the telecommunications giant came under fire from scores of general, VIP and VVIP patrons who left last Thursday's concert at Queen's Park Savannah dissatisfied, due to what they termed poor organisation and bad service. VVIP tickets were priced at $1,600, with VIP and general going at $1,000 and $500, respectively. Asked who was to be held accountable for the chaos and confusion that reigned, Suite responded: "You are asking the wrong question, and I am not going to give an answer to a question with who is accountable. "We are not going to issue a statement blaming anyone."
The show was produced by TSTT and its facilitators, LAY Management, the company owned jointly by sporting stars Brian Lara and Dwight Yorke. "As a normal business process, we do a review of the projects we are involved in, and that review will help us get an appreciation of what can be improved and what went well. "That is a normal course of operation for us," said Suite. The review would not judge or blame anyone. He said while some patrons voiced their displeasure, there were thousands who enjoyed themselves. "I don't know of any event in Trinidad and Tobago that left all the patrons satisfied," said Suite, assuring that TSTT will host future events. Frank Martineau, who brought several international singers to perform in T&T, among them the Jackson Five, Roberta Flack and Jeffrey Osborne, said he empathised with TSTT for hosting a concert in a dust bowl.
"It's very difficult to plan an event of such magnitude. You may think you have everything right, and in the blink of an eye things go haywire," said Martineau. "I know that made their (TSTT) lives difficult, and it's unfortunate that a show of that calibre had to be subjected to a dust bowl in the Savannah. "We have a national stadium doing nothing. My heart goes out to TSTT." Martineau said prior to Beyonc� coming to Trinidad, two of her performances were done in stadiums abroad. All over the world, Martineau said, stadiums were used for the hosting of cultural and sporting events. "Our Sports Minister is probably the only one in the world who seems uninterested in making culture and sports work. This is what we call world status." Martineau said based on the poor service patrons faced, TSTT would be affected in some way.
?Among the issues raised by patrons:
1. Too much dust
2. Both males and females forced to use the same toilets
3. Lack of water, lights and toilet paper
4. Due to poor layout, difficulty by VIP and general patrons to see Beyonc� perform
5. Poor communication between security and organisers, leaving some people confused
6. Lack of promised shuttle service forced patrons to walk from the Savannah to King George V Park to get to their vehicles
7. Extremely long lines for food