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Sunday, June 22, 2025

WASA’s Customer Service Centre advisory

by

1403 days ago
20210818
WASA's Head Office in St Joseph.

WASA's Head Office in St Joseph.

The Wa­ter and Sew­er­age Au­thor­i­ty is ad­vis­ing its cus­tomers that their Cus­tomer Ser­vice Cen­tres has been re­opened. The fol­low­ing is a press re­lease from WASA:

The Wa­ter and Sew­er­age Au­thor­i­ty (the Au­thor­i­ty) ad­vis­es cus­tomers that ef­fec­tive im­me­di­ate­ly, the fol­low­ing Cus­tomer Ser­vice Cen­tres have been re­opened from 8:00a.m. to 3:45 p.m. Mon­day - Thurs­day and 8:00 a.m. to 3:30 p.m. on Fri­day, for Bill Pay­ments, Agree­ments and col­lec­tion of Clear­ance Cer­tifi­cates (by ap­point­ment):

 

 Head Of­fice – Farm Road, St. Joseph

 Port of Spain – Cor­ner Kew Place & Phillip Street

 Ari­ma – O’Meara Plaza, O’Meara Road, Ari­ma

 Trinci­ty – Gold­en Grove Road, Arou­ca

 Ch­agua­nas – Cor­ner Man­ic & Mar­ket Streets

 San Fer­nan­do – Mon Cha­grin Street

 Princes Town – King Street

 Point Fortin – Guapo Road

 To­ba­go – Kris­den’s Build­ing, Crooks Riv­er, Scar­bor­ough

 

Cus­tomers are fur­ther ad­vised that ap­pli­ca­tions for ser­vices or queries can be sub­mit­ted via the fol­low­ing op­tions:

1. Email: cus­tom­erser­vice@wasa.gov.tt (note that all doc­u­ments sub­mit­ted via email must be in PDF For­mat).

2. Web Chat: www.wasa.gov.tt

3. What­sApp: 709-7793

4. Drop Box­es lo­cat­ed at Head Of­fice, Ch­agua­nas and San Fer­nan­do Cus­tomer Ser­vice Cen­tres. Sub­mis­sions us­ing this fa­cil­i­ty must be made in a sealed en­ve­lope (8 ½” x 11” or 8 ½” x 14”) and la­belled with:

a) Ap­pli­cant’s Name

b) Con­tact in­for­ma­tion - Tele­phone Num­ber(s) and email ad­dress (if ap­plic­a­ble)

c) Ser­vice be­ing re­quest­ed.

 

Cus­tomers are al­so en­cour­aged to make pay­ments to the Au­thor­i­ty via any of the fol­low­ing op­tions:

1. WASA Ser­vices App avail­able on the App Store or Google Play

2. Cus­tomer Por­tal https://cus­tomer­por­tal.wasa.gov.tt

3. Third Par­ty Pay­ment Part­ners in­clud­ing First Cit­i­zens Bank, Re­pub­lic Bank, RBC Roy­al Bank, Sco­tia­bank, VIA (Lot­to Booths), Sure­pay, West­ern Union

The Au­thor­i­ty al­so re­minds cus­tomers that all Covid-19 safe­ty pro­to­cols re­main in ef­fect at all its Of­fices, which in­cludes wash­ing hands, so­cial dis­tanc­ing and wear­ing mask.


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