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Saturday, July 5, 2025

Web Source operations back to normal—CEO

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551 days ago
20231231
FILE - Lincoln Maharaj, owner of Web Source, speaks to Guardian Media following a robbery at his warehouse at Business Park, Trincity, in November 2023.

FILE - Lincoln Maharaj, owner of Web Source, speaks to Guardian Media following a robbery at his warehouse at Business Park, Trincity, in November 2023.

GARY JORDAN

 

Lo­cal lo­gis­tics com­pa­ny, Web Source, has an­nounced that its op­er­a­tions have re­sumed fol­low­ing an in­ci­dent that tem­porar­i­ly led to the clo­sure of its doors over the week­end.

On Sat­ur­day, cus­tomers were left dis­ap­point­ed as the com­pa­ny took ac­tion to ad­dress what it de­scribed as “a del­uge of pack­ages”.

Frus­trat­ed cus­tomers ex­pressed their griev­ances on so­cial me­dia, prompt­ing Web Source to re­lease a state­ment ex­plain­ing that time was need­ed to or­ga­nize op­er­a­tions to the stan­dard to which they had grown ac­cus­tomed.

Speak­ing to Guardian Me­dia at the Web Source Trinci­ty of­fice, Chief Ex­ec­u­tive Of­fi­cer Lin­coln Ma­haraj con­firmed that the mat­ter has been re­solved.

"We re­ceived a sig­nif­i­cant amount of car­go the day be­fore, and we made a con­cert­ed ef­fort to clear all of it. How­ev­er, in our at­tempt to ful­fil this com­mit­ment, we ran out of time," Ma­haraj ex­plained.

“We had ini­tial­ly set an open­ing time of 10 am, but at the very last minute, we re­vised it to 10:30 am. When we opened, we re­al­ized we could not func­tion ad­e­quate­ly be­cause we need­ed more time, which we did not have,” he ad­mit­ted.

Ma­haraj not­ed that up­on ob­serv­ing the lines of cus­tomers, the de­ci­sion was made to al­low them to re­turn the next day, as they would not have ex­pe­ri­enced Web Source's fast and ef­fi­cient ser­vice on that day.

The Web Source CEO ac­knowl­edged that it was a risky de­ci­sion, but he deemed it nec­es­sary to spend the rest of the day in ques­tion man­ag­ing the car­go, in or­der to pro­vide cus­tomers with the ex­pect­ed lev­el of qual­i­ty ser­vice.

He as­sured that Web Source’s op­er­a­tions are now back to nor­mal, and many in­di­vid­u­als are suc­cess­ful­ly ac­cess­ing their pack­ages.


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