Local logistics company, Web Source, has announced that its operations have resumed following an incident that temporarily led to the closure of its doors over the weekend.
On Saturday, customers were left disappointed as the company took action to address what it described as “a deluge of packages”.
Frustrated customers expressed their grievances on social media, prompting Web Source to release a statement explaining that time was needed to organize operations to the standard to which they had grown accustomed.
Speaking to Guardian Media at the Web Source Trincity office, Chief Executive Officer Lincoln Maharaj confirmed that the matter has been resolved.
"We received a significant amount of cargo the day before, and we made a concerted effort to clear all of it. However, in our attempt to fulfil this commitment, we ran out of time," Maharaj explained.
“We had initially set an opening time of 10 am, but at the very last minute, we revised it to 10:30 am. When we opened, we realized we could not function adequately because we needed more time, which we did not have,” he admitted.
Maharaj noted that upon observing the lines of customers, the decision was made to allow them to return the next day, as they would not have experienced Web Source's fast and efficient service on that day.
The Web Source CEO acknowledged that it was a risky decision, but he deemed it necessary to spend the rest of the day in question managing the cargo, in order to provide customers with the expected level of quality service.
He assured that Web Source’s operations are now back to normal, and many individuals are successfully accessing their packages.